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Pay by Monzo card

WynA
Investigator
Investigator

‎15-10-2023 02:13 PM

hello.

I made a £30 online purchase with EE pay monthly and EE told me to contact them and then said I needed to put £100 on my monzo card.

I thought it was just for verification, so I did, and £100 was taken off, and I even checked on the monzo app and it says another £100 will be taken off next month...

I clearly ordered a £30 SIM and the most expensive SIM was £36 in the first place, so why is there a £100 subscription going out every month?!!

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎15-10-2023 02:43 PM

@WynA    You need to call customer services asap about this.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.