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iPhone 15 Pro Plus Titanium Grey

Garnett-Devon
Valued Contributor
Valued Contributor

‎15-10-2023 11:05 AM

Hi

i ordered a 15 Pro Plus 10 days ago. They told me it would be towards the end of the month. I have a confirmed order showing online but there is no delivery estimate date. I had an email update yesterday from EE saying Your order is on track. Does that mean anything or is it just automatic? Thanks 

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎15-10-2023 01:44 PM

Hi @Garnett-Devon,

Was it the Pro Max you ordered?

Which colour and storage size?

James

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Garnett-Devon
Valued Contributor
Valued Contributor
In response to James_B

‎15-10-2023 02:30 PM

Hi - Pro Max 15 Titanium Grey 256mb. Thanks 

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James_B
EE Community Manager
EE Community Manager
In response to Garnett-Devon

‎15-10-2023 02:52 PM

Thanks @Garnett-Devon 

The current delivery guidance for that model is 'expect dispatch in more than 28 days'.

You'll receive a text message with tracking details as soon as stock arrives to fulfil your order.

James

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Garnett-Devon
Valued Contributor
Valued Contributor
In response to James_B

‎15-10-2023 04:52 PM

Hi James 

Like many this is not what I was told when ordering. It was 'later this month but possibly sooner'. The Apple Store are saying 10 days. If they get them can I cancel? Thanks 

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Christopher_G
EE Community Support Team
In response to Garnett-Devon

‎16-10-2023 08:27 AM

It depends on what part of the process your order is in at the point that you'd like to cancel the order, @Garnett-Devon.

If you'd like to discuss your order, I'd recommend speaking to our Mobile Care team.
Chris

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