Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54092 Views
  • 118 replies
  • 15 Helpful

iPhone 14 Pro Max 128Gb Space Black

Ordered 5th Nov, told to expect delivery within 21 days; these are about to elapse. Has this estimate changed?

XR2 by Investigator
  • 386 Views
  • 3 replies
  • 0 Helpful

Where is my order?

I ordered a new phone on 20/11/22. The woman on the phone said it should be delivered the next day. It’s now been 5 days and there’s still now sign of it. When I look on the tracking it’s just saying it’s been dispatched?

Lewis08 by Explorer
  • 322 Views
  • 4 replies
  • 0 Helpful

iPad mini 2021

Hiso I’ve recently just purchased an iPad mini 2021 with a SIM card but can’t received any texts or phone calls from it. I’ve reset it but I’m actually really disappointed as I was sold it to be a cellular device and it’s not so I’ve wasted money can...

L19k by Visitor
  • 363 Views
  • 1 replies
  • 0 Helpful

About delivery

Hi , I’ve ordered i phone 14 pro but I couldn’t show delivery date I’ve ordered on 19 November but still is showing a waiting my order number is xxxxxxxxxx please let me know when will i got my phone?  [Mod edit: Please do not post order numbers on t...

Kodedra1 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

long wait hope to get it by xmas

I have been waiting 39 days now for an iPhone Pro Max I would buy it 100 times over from giffgaff I made a big mistake buying it from EE

Rombos by Contributor
  • 371 Views
  • 4 replies
  • 0 Helpful

Order number

Hi my name is Firek   [mod edit: please do not post personal information on the public board. Thanks!]

Firek by Investigator
  • 277 Views
  • 3 replies
  • 0 Helpful

iPhone 14 Pro Max 128gb Space Black Delivery

I ordered my device on the 2nd of November and I'm still awaiting delivery. I was told on the phone it will be a 'maximum of 21 days' and was told this will 'probably be earlier.' Tomorrow will the 21st day and I'm yet to hear anything. Still no trac...

jsp1 by Contributor
  • 469 Views
  • 2 replies
  • 0 Helpful