Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61896 Views
  • 118 replies
  • 15 Helpful

Old phone posted back to EE

Has anyone had the same problems that I’m having where I’ve sent my old mobile back to EE last October and 6 month down the line they have charged me £450 saying that they never received the mobile back. The is absolute disgusting especially when I k...

Resolved! Sim

Hi can I order a replacement SIM card please

Resolved! New phone and my address

Hi,I ordered my new phone yesterday and I asked for the blue colour but I'm getting a purple one.but I think you have put my home number as number 1 silver court,but my house number is 15.thank you.

New account suddenly closed!? please help?

So the other day I ordered an new iphone 14 plus  had to update my account information cause of a mistype in my direct debit details but was assured that everything was okay and that the discount I got from my partner who works for bt/ee was still th...

Lulumoon by Visitor
  • 370 Views
  • 1 replies
  • 1 Helpful

iPhone

When will my phone arrive?

Brodie123 by Investigator
  • 631 Views
  • 9 replies
  • 1 Helpful

awaiting delivery

Hi alli used the mobile app to upgrade my phone sat 27/02/23 its now been over a week and i still dont have my new iphone 12 delivered to me, and no emails apart from the original one with the order reference number, the tracking page doesnt really h...