Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65823 Views
  • 120 replies
  • 15 Helpful

Resolved! Making an account

Hello I have been trying to make an account with EE but it keeps on asking about a EE number but I don’t have one as I am trying to get sim only contract. I can not start a form or browse until I have EE number. Please do advise me how to make a cont...

K777 by Visitor
  • 481 Views
  • 2 replies
  • 0 Helpful

Resolved! Phone upgrade

I have received an early free upgrade(from oppo find x3 pro to oppo find x5 pro)  today but having thought about it im not sure i need it, is it possible to return the x5 and just continue my contract with my x3? 

sdgib by Explorer
  • 458 Views
  • 1 replies
  • 0 Helpful

Resolved! EE I upgrading my mob

I order iPhone 14 on a upgrade didn’t receive email of it. Did after midnight how come I did go thought you took money out off my bank account 

Sammy01 by Contributor
  • 845 Views
  • 8 replies
  • 0 Helpful

burford

hythere!I ordered a phone on 20 of june and I didn t receive any phone calls or any news about it still.. They took the upfront out of my card but nothing yet...I buy allot of phones during the years and I used to receive it next day..Really disapoin...

ovidyut by Investigator
  • 956 Views
  • 10 replies
  • 1 Helpful

Game Pass not included with Xbox delivery

We received an Xbox Bundle from the EE Store but the x24 months Game Pass wasn't in the box. Previously a Playstation Order included PSN Credit in a separate envelope that was alongside the console. Pursuing EE instructions for contact it feels like ...

Resolved! Online order no confirmation

Hi  my old phone sadly broke yesterday meaning I have no access to a phone. I was eligible for upgrade which I went ahead with, however I've had NO confirmation email or anything! It's taken the upfront cost payment from my bank it says ' pending' bu...

ich1 by Investigator
  • 1711 Views
  • 5 replies
  • 1 Helpful

Order update

HI, I have upgraded online my phone and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through? 

New contract

I ordered a new iPhone 14 yesterday I got a confirmation with an order number but I can seem to track the order and was not sure if I needed to do anything else 

Lukep88 by Explorer
  • 523 Views
  • 3 replies
  • 1 Helpful

Resolved! Re: Ps5

Can I add a PS5 pay monthly to my account