Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62495 Views
  • 120 replies
  • 15 Helpful

Sim only deal

Ordered my sim card last week and still not received it and no updates on what's happening please help me 

Order made, no sign of delivery update

Good evening, I hope you are well. I placed an order on Friday 24th March and have received my confirmation and tracking number. However I am yet to receive any further update regarding the delivery date nor am I able to track my order via the websit...

PaulF25 by Visitor
  • 504 Views
  • 3 replies
  • 0 Helpful

Re: Delivery

My parcel delivery day was 5 days a go but DPD and EE they can't  communicate properly even if have problem you can't communicate with EE because they don't care for customer If you call 150 every day new customer service they don't want to lesson to...

Rafiahmed by Contributor
  • 765 Views
  • 10 replies
  • 0 Helpful

DPD Delivery to store

Good morning,I ordered a phone a couple of days ago for delivery to store and I can see that DPD have tried to message me rearrange delivery after they didn't quite manage to get to the store during opening hours, but unfortunately, because my curren...

Ksquire1 by Visitor
  • 387 Views
  • 1 replies
  • 0 Helpful

Nreal Stock

 Nreal Glasses are Showing out of stock, some stores say they can order an It will arrive in a few days some. Some stores say they can't so. Are they now back available to order ?

ians325 by Contributor
  • 2111 Views
  • 25 replies
  • 2 Helpful

Order

I placed an order sunday but still not heard anything 

No order Update

I thought sim only orders are meant to be dispatched within 48 hours. I ordered on the 22nd and haven't even had a confirmation of dispatch

Larz888 by Visitor
  • 379 Views
  • 1 replies
  • 0 Helpful

Phone upgrade new contract

Hi. I upgraded my phone and started a new contract last week. I did it all online and 5he phone was posted to the Chippenham branch. I was unable to collect as I have no valid ID. So the shop assistant said it would be posted back. What do I do now?

Where's my phone

Waiting 5 days for my next day delivery and counting. Dpd have allegedly tried to deliver but their photo is for a house 3 miles away.  EE are contractually required to sort the delivery but appear to think it is the customers job to chase DPD. If yo...

David559 by Visitor
  • 414 Views
  • 2 replies
  • 1 Helpful