Account Debited but no confirmation from EE

miketest · ‎28-10-2023

Hello,

I just bought the mobile 4g wifi with unlimited data (£40 upfront, £50/month). I confirmed everything and my account has been debited the £40 upfront.

After doing so, I got the message 'Sorry, we've performed our checks and unable to continue with your order. But don't panic...'

I never got even a confirmation email that my transaction was successful.

I would like to know if I should cancel my transaction with the bank (if it is still possible), as I never got an answer from EE.

Thanks

XRaySpeX · ‎28-10-2023

@miketest : As your order has not been accepted, your payment will be refunded within 7 - 14 days. Don't change anything at your bank as it will be refunded to the original method of payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎28-10-2023

@miketest : As your order has not been accepted, your payment will be refunded within 7 - 14 days. Don't change anything at your bank as it will be refunded to the original method of payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP