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Do not have an order number for tracking

gb050573
Explorer

‎31-10-2023 11:11 AM - edited ‎31-10-2023 11:13 AM

I ordered an upgrade for my phone and my daughter's phone.  The order for my daughter's phone was sent to the wrong address, and returned to the DPD depot where it evidently got 'lost', so a replacement order was apparently sent yesterday, but although I have received a confirmation from DPD, I did not receive an updated order number from EE, and can't track the order in my EE account.  

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎31-10-2023 01:23 PM

Hi @gb050573 

Thanks for coming to the community. 

DPD should have sent tracking details for the delivery, did you receive this from DPD? 

Leanne 🙂

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gb050573
Explorer
In response to Leanne_T

‎31-10-2023 02:00 PM

The DPD tracking number is not the same as my order number with EE.  I do have a tracking number, but since the first package wasn't delivered correctly and then was lost, I should also be able to track my order in my EE account.

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Leanne_T
EE Community Support Team
In response to gb050573

‎31-10-2023 02:04 PM

Thanks @gb050573 

If you have not received the order number, please get in touch with our mobile care team. 

Leanne.

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