Orderd SIM instead of Esim

MatthewTrower · ‎03-07-2023

I have just placed a new order and have realised I have ordered a physical SIM instead of an ESIM. I have been unable to contact EE as my number is not yet recognised. Any suggestions would be helpful please. Thank you.

Schockwave · ‎03-07-2023

Hello @MatthewTrower ,

Welcome to the community,

Once you have the physical SIM card, you can then change it to an ESim.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎03-07-2023

Hello @MatthewTrower ,

Welcome to the community,

Once you have the physical SIM card, you can then change it to an ESim.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

MatthewTrower · ‎03-07-2023

Thank you - that is really helpful.

Schockwave · ‎03-07-2023

@MatthewTrower , you are welcome, glad I could help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Cnyanor · ‎06-11-2023

How do I change my sim to eSIM

Katie_J · ‎06-11-2023

Hi @Cnyanor.

Welcome to the community.

You can set up an eSIM via your EE account.

Please visit this page HERE for the steps on how to do this.

Katie