Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 67368 Views
  • 120 replies
  • 15 Helpful

Resolved! Return of trade in iphone

I recently upgraded to the iPhone 14 and sent my iPhone 11 back as a trade in on 20 October, that was a Royal Mail strike day whose service I used as it was printed on the Jiffy bag EE sent to return it in .it’s now the day before the next day of Roy...

janky007 by Explorer
  • 1754 Views
  • 6 replies
  • 0 Helpful

Ordered switch on Saturday

Ordered a switch on Saturday, heard nothing since bar a confirmation text and an email. Can’t track the order, can’t get through to customer service… any help? As I’d like my order tbh 

Dàvin by Investigator
  • 603 Views
  • 5 replies
  • 2 Helpful

Flip 5 pre order delivery

Does anyone know the pre order delivery dates to the pre launch on the shelves on the 11th of August as im awaiting a update like everyone else that's pre orderd the device

The device you’ve ordered is currently out of stock

3 days ago, I ordered a Pixel 7 Pro and it said on the website that the device would be "usually despatched within 7 days" and was "Available to Order".  Today I've received an email saying that "The device you've ordered is currently out of stock, b...

jayc1981 by Explorer
  • 1700 Views
  • 3 replies
  • 0 Helpful

Resolved! No Delivery updates

Hi I upgraded my phone Saturday morning and it said it would be dispatched in a day. I still haven't.heard anything and can't get any delivery updates. Need assistance quick as my current phone is about to die.... Thanks 

Resolved! 14 pro max

i want to order new  14 pro max 256 

Resolved! Order phone

I'm trying to oder a phone but my screen won't come off 'link a device' its driving me nuts coz I don't want to do that I just want a phone. Pleeeeeease help sue x

Rosina57 by Investigator
  • 631 Views
  • 3 replies
  • 1 Helpful

Information on purchased PS5

Ref - xkoxxxxxxxxx Just purchased this PS5 as an add on and was wondering if it's the disk or digital version  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Order

Hi, I’ve made a order on 28th July for a contract but I haven’t had no other emails and I can’t track it! And I can’t seem to find the live chat part