Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 58922 Views
  • 122 replies
  • 15 Helpful

No update on order

Hi, I placed an order for upgrade to a samsung galaxy S22 ultra (256 GB phantom white) on the 16th of January. I got a confirmation email but have had no further updates and the order tracking number doesn't work. Payment has also been taken via my a...

Ali_ by Explorer
  • 353 Views
  • 1 replies
  • 0 Helpful

Resolved! Credit check

Applied for the samsung galaxy fold z3 I have a order number also upfront payment has been taken does this mean I've passed can someone let me know please thank you

Caz-1993 by Explorer
  • 1279 Views
  • 4 replies
  • 2 Helpful

Order

Hi everyone just a qucik one i preordered the s23 ultra as an upgrade i have recieved a confirmation text but no email is this still meaning its accepted and says dispatch in 21 days 

Ineligible for upgrade

HiI am trying to upgrade (having had the phone for four years) but it's saying I'm ineligible, which can't be right? When I try to "upgrade online" it says N/A. Please can you help?

MCP2 by Explorer
  • 368 Views
  • 3 replies
  • 0 Helpful

Resolved! A

Why can’t I apply for Xbox series x do I need a handset

S23 pre order

Looking to pre order s23 ultra unfortunately my upgrade date is 3 days short of free upgrade date.  ee want £100 early upgrade fee.anyone had any success of getting fee waived or if pre purchase off will be extended beyond the 17/02/23?

Steven55 by Contributor
  • 436 Views
  • 1 replies
  • 0 Helpful

Orders

I get to the details part of ordering on the website and then it goes back to the beginning 

Rhys871 by Visitor
  • 244 Views
  • 1 replies
  • 0 Helpful