Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65319 Views
  • 120 replies
  • 15 Helpful

But confused

Hello, I placed an order, the upfront got taken, I HAVE received an order number (which doesn't work as yet) in an email that's title is for me to call EE? I also don't have a way of communicating outside text currently, which is incredibly hard to d...

return

Hi there, I've not received a pack to return my old phone

Meta Quest 2

Hello all I’ve just placed an accessory order for a meta quest 2, and I was just wondering how long it takes to receive said item (as of yet I have not received any tracking informations or confirmation the parcel has been sent) 

order

I get a text from DPD saying when the phone is being delivered.i stay in.I'm working in the back garden, the gate opens the gate classes. i then get a text with a picture of my garage, the message reads "sorry we missed you"?  They should try walking...

abweaver by Investigator
  • 897 Views
  • 9 replies
  • 6 Helpful

Hi

Hi I applied for contract yesterday can u check the process plz 

Jod7 by Visitor
  • 353 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone

I applied for a contract phone on ee they took £50 out my bank yesterday then turned me down but no mention of a refund help please 

Resolved! Upgrade

Hi i d like to upgrade can you give me price please 

Nafis1 by Visitor
  • 906 Views
  • 3 replies
  • 2 Helpful