Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55321 Views
  • 118 replies
  • 15 Helpful

No date for order

I upgraded my phone on 21st November, yet still have no delivery date (though I noted EE have taken the order payment from my account?)  

Trying to purchase an IPAD through reward gateway offer

Has anybody else bought a new device via using a Reward Gateway scheme through their work?  I've created an account but I cant seem to make a purchase as the website keeps pushing me back to a page to add a device but I don't have an EE device yet I'...

Where is my new phone ?

I have upgraded my phone o. The 27th of November and paid for the full upgrade.. only to later on be notified that it is in fact a “pre-order”. I want my new phone please, I wasn’t told that this was a pre order whatsoever else I wouldn’t have paid f...

Iphone 14 pro order

I ordered a new iphone on 26/11/2022 but not yet received an order number to track the delivery.  When will the iphone 14 pro be back in stock and shipped?  Thanks 

Bazman90 by Visitor
  • 426 Views
  • 1 replies
  • 1 Helpful

Phone delivery

Hi, I ordered a phone on the 1st on December and wondering when it’s going to be arriving. I haven’t had any emails yet, and it’s been paid for ? 

Waiting for upgrade mobile’s

Good morning I still waiting for upgrade two mobiles I was order last week Thursday my friends going into salon ee and got mobiles already what’s it’s going on delivery shut be around 2 working days?

Eter by Visitor
  • 284 Views
  • 1 replies
  • 0 Helpful

Delayed order

Hi can anyone tell me why there has been a delay on my pay monthly order.Thanks 

Wils74 by Contributor
  • 280 Views
  • 1 replies
  • 0 Helpful

ORDER QUERY

Hi, Yesterday I booked iphone 14 pro deep purple with 256GB & 5GB data. Payment was completed from me... But with My order number, i am not able to track my order... There is no information about my product. Kindly Help Me.

LV6017 by Explorer
  • 327 Views
  • 3 replies
  • 0 Helpful

Resolved! Invalid link in confirmation email

Hi,I upgraded my iphone 12 to the iPhone 14 Pro. As the CS guy explained, there is a back order on the phone. So I understand there may be a delay for the delivery.I got my confirmation email after our up grade setup, but the link supplied is invalid...

Upgrade

I had to upgrade my contract phone as my old one which is over 3 years old charger connection stopped working.  I have tried to contact EE about it as I am using my old sim card in the new mobile and still getting charged over £55 for a phone which i...

markfa1 by Investigator
  • 343 Views
  • 5 replies
  • 0 Helpful