Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69604 Views
  • 120 replies
  • 15 kudos

Resolved! No order confirmation

Hello,I have bought a new EE package (£15 monthly) on the 29th August with a Pay as you go Sim card, and unfortunately I haven’t received any email confirmation/order number, or if I did, it went in Junk and the emails get deleted there periodically....

Vladch by Visitor
  • 661 Views
  • 1 replies
  • 0 kudos

Resolved! Phone

You declined my ordered but have taken the upfront cost from my bank can you please return thank you

Sara-83 by Visitor
  • 509 Views
  • 1 replies
  • 0 kudos

Resolved! New Google Pixel 7 pro

Hi Ordered a new phone, over the phone, a week ago and have not had any confirmation via email to be able to track my order.  My old phone has broken completely and I have no phone until this one arrives. I was told up to 14 days but was really hopin...

loll33 by Investigator
  • 811 Views
  • 4 replies
  • 1 kudos

Sorry, we can't show your order details right now.

Hi,I upgraded my SIM only to a phone and SIM contract last Friday. I've received the confirmation email for the Pixel 7 Pro 128GB Obsidian but I haven't had any tracking updates since.Whenever I try to track it, the site just tells me "Sorry, we can'...

Markjc1 by Explorer
  • 734 Views
  • 3 replies
  • 2 kudos

Sorry, we can't show your order details right now.

On the order tracker I keep getting this message: Sorry, we can't show your order details right now. I spoke to someone on the live chat to see what's going on and they told me my order will be ready by the 28th. The tracker however is still showing ...

JamesAE by Investigator
  • 2138 Views
  • 19 replies
  • 0 kudos

Resolved! I see order and was bye mistake

Hi I see order and was bye mistake can I cancel or change xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Ifrah2 by Explorer
  • 566 Views
  • 2 replies
  • 0 kudos

Resolved! No confirmation Email for Home Broadband

Hi!i ordered for a new Home Broadband to be installed into my new flat on Tuesday. The gentleman on the phone told me I’d receive a confirmation email, and that someone will come out to install it for the 5th sept. My only issue is, I haven’t receive...

Where is my order?

I ordered an upgrade, iphone 12, 64gb in blue, on the 28th August. It said it was in Stock.As with others the tracking of the order does not work, and According to the EE website, phones that are in stocks are despatched within 24 hours.I'm now on th...

I have recently ordered an XBOX Series S

I have recently ordered an XBOX Series S, and the I have had to create an account several times, despite already crating once purchased.  I have some questions I'd like to ask and your customer service number doesn't allow me the options to discuss m...

Yjay by Visitor
  • 509 Views
  • 1 replies
  • 0 kudos