Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52549 Views
  • 117 replies
  • 15 Helpful

Iphone 14 pro max Gold

Hi i made the order on the 17/10/22.Whats the status as of today 14/10/22? I also noted that my contact number in the order receipt is printed wrong. it should be xxxxxxxxxxxx not xxxxxxxxxxxxxx [Mod edit: Please do not share personal details as you...

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annA313 by Visitor
  • 311 Views
  • 1 replies
  • 0 Helpful

Upgrade from bt

I was placing a order upgrading handset from bt,placed the order over the phone waiting on a back order anyone help please 

Jmc1981 by Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful

25 days later and still no still of the phone nor any update

So on 14th October ordered this as an upgrade. 25 days later and still no still of the phone nor any update on when it is due to be sent out let alone arrive. In the meantime I’ve been sent a recycle package along with a text claiming I’m going to be...

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Why dose it keep telling me to log in but won't let me apply for anything 

Resolved! Order

Hi are EE able to provide DPD tracking number for recently placed EE order ?

u01rar by Visitor
  • 286 Views
  • 1 replies
  • 1 Helpful

New phone

Good morning I was just wondering if someone could help as everything I try and ring EE it gets put down. I ordered my  phone on the 27th and the only thing I’ve heard is it’s on its way but that was on the 10th but nothings changed. When I purchased...