Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52092 Views
  • 117 replies
  • 15 Helpful

Upgrade no confimation

I upgraded and I didn't receive any confirmation email or message. I also paid £30 upfront and the money was withdrawn.

Gmihai by Explorer
  • 293 Views
  • 3 replies
  • 0 Helpful

Delivery

Hi I’ve upgraded to iphone 14 pro and I received and email saying my order is on its way to me and when I try to track it says Sorry, we can't show your order details right now. Don't worry, we'll keep you updated…..

gk44 by Investigator
  • 716 Views
  • 21 replies
  • 0 Helpful

Google Pixel 7 pro 256gb delivery dates

Hi everyone I pre ordered Google Pixel 7 pro 256gd in obsidian black on the 8th of October but have still not had a delivery date confirmed. Is any one else still waiting for their device/ know when it's likely to arrive?

alt88888 by Explorer
  • 434 Views
  • 4 replies
  • 1 Helpful

Order

I have ordered my upgrade phone on the 29/10/2022 and the email said the phone would be dispatched within 1 working day however I haven’t heard anything back ?

k4ye23 by Investigator
  • 369 Views
  • 7 replies
  • 1 Helpful

I Phone 14 Pro Max

Hi,I ordered Iphone 14 pro max in black 128gb on 10th of October - advised dispatch within 28 days... well 28 days is today and still no word as to when my phone is going to be sent out... Can anyone advise as to how much longer before it will be dis...

Resolved! Hello

hi thereAm just place order for sim deal but really I forget to use my discount number when I was ordering sim So what I can do now How I can add that voucher number please 

dispatch

I have received a text on Wednesday last week, stating my order is trackable. It says it is waiting for confirmation, but it has not been dispatched in 24 hrs. Please can I have a way on how I can follow up with this?

switching to sim only

I am due an upgrade, but i want to switch to a sim only deal. Whenever i try to select 'upgrade' it just says 'that page cannot be displayed' i have tried to do this on 3 different computers in 3 different locations and get the same result every time...

andyb67 by Explorer
  • 317 Views
  • 2 replies
  • 0 Helpful

No confirmation email

I order the Iphone 14pro max in Gold on 20/10/2022.I was fairly told it would take 28 days. It has only been 18 but I don't have a confirmation email letting me know I have made the upfront payment or an email to let me know my order is verified.When...

Apple watch ultra order

Hi. Yesterday I ordered my AW Ultra as a upgrade watch plan by phone with customer service. They say all is sorted and watch should be with me within 7 days. But I didn’t get any confirmation mail or message. Is that still ok ? Because I don’t know n...

Ghostdog2525 by Established Contributor
  • 818 Views
  • 5 replies
  • 2 Helpful