When will I receive access to laptop bundle items?

[morley107]

Hello.

I have recently ordered a laptop from EE on a pm basis which came with the following;

• 24 months Microsoft 365
• 24 months Norton Security
• 24 months Gamers Pass & Video Pass
• 24 months Roam Abroad Pass
• 24 months Xbox Game Pass Ultimate

My question is when and how do EE set this up, or send over the links to take up these offers? I received the laptop today and want to make the most of these offers. BT do something similar but you have to wait until after the 14 day cool down period before you receive any of the offers, are EE the same?

This is where EE could be a lot better, the communication from them is not the best with regards to this purchase and if there is any info online about this, I so far have not been able to find.

Thanks 

[Leanne_T]

Hi @morley107 

Thanks for coming here. 

Do the Inclusive Extras show active in your EE app add-ons? 

Which laptop did you purchase? 

Leanne.

[morley107]

Hi Leanne,

They do show on there, there is just no way to access them.

Thanks

Matt

[Leanne_T]

Thanks @morley107 

If you get in touch with our mobile care team they can get the links sent to you to activate the Inclusive Extras. 

Leanne.

[morley107]

Ok thank you but why do they not send them out anyway, this is a little underwhelming by EE.

[Leanne_T]

Hi @morley107 

These should have been sent to you via text message, they are usually sent within 24 hours of the plan activating. If you have not had any texts this would need to be checked for you. 

Leanne 🙂