Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56077 Views
  • 118 replies
  • 15 Helpful

iPhone 14 pro max

Hi can anyone help ordered my iPhone 14 pro max on the 26th of November and my contract ended in the 1st of December so now I’m paying out of contract when I agreed a new one but is does not start anyone know of delivery times 

Lewis115 by Investigator
  • 327 Views
  • 1 replies
  • 1 Helpful

14 pro max

Why say a phone is in stock when it’s not. Order now cancelled as will 4 contracts when they end. Terrible service. 

Bradfh by Visitor
  • 322 Views
  • 4 replies
  • 0 Helpful

Upgrade not showing on account

I upgraded my phone last night on my EE account and today it is not showing or making any reference to the upgrade. 

linzirob by Visitor
  • 339 Views
  • 1 replies
  • 2 Helpful

Order

Hi, I ordered an iPhone 14pro max on 23 November and received a text massage on 17 December that my order is ready to collect in the store. I went there on 18th (yesterday) and your representative said they haven’t got it yet. And also it’s mentioned...

JavadR by Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro stock

I upgraded my iPhone 12 on the 13th December. I ordered the iPhone 14 pro 128gb in black & was told that it would take up to 7 days to dispatch/receive an email update re: stock. Wondering if there is an update regarding stock levels?? Just because I...

Resolved! sim card not arrived

I ordered this on 7th fen - still not arrived - my friend who went with 3 got hers no bother a couple of days later.  I can’t contact as don’t have mobile number so hangs up on me - going around in circles and beginning to wish i also went with 3 now...

Eilmdar by Investigator
  • 669 Views
  • 9 replies
  • 3 Helpful

Resolved! PlayStation 5

Can I apply for the PlayStation 5 without having any other EE products?

Westy79 by Visitor
  • 631 Views
  • 1 replies
  • 2 Helpful

Double Billed

Hi, Ive ordered a iPhone 14 pro max online and the connection was interupted during the payment process. It has taken the money from my account but said error ordering the phone so I order it again. I was just wondering if it has ordered 2 phones or ...

OllieF1 by Investigator
  • 407 Views
  • 7 replies
  • 0 Helpful

Order

I ordered a phone reference xxxxxxxxxxxxx on Thursday I haven’t received any update at all just the confirmation email please advise as to what is happening with my order