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Why has modern warfare 3 preorder not been shipped? It's released tomorrow.

ySoCereal
Explorer

‎09-11-2023 06:50 PM

Shoddy service, will never use EE again to preorder a game. Every other online retailer ships game preorders 1-2 days early so they arrive for release day. EE haven't shipped anything.

Disgusting.

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎09-11-2023 07:02 PM

@ySoCereal   How do you know you'll not get it tomorrow.  You don’t always get tracking or updates that’s it’s been shipped.     If release day is tomorrow then you have to wait till tomorrow. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
ySoCereal
Explorer

‎09-11-2023 07:12 PM

Never met a company in my life that doesn't update order status. It's only at "security" not even processed/processing stage.

Regardless this is a shoddy way to do business. They should know gamers wait often years for games so when you preorder you expect it release day.

Chris_B
EE Community Star
EE Community Star
In response to ySoCereal

‎09-11-2023 08:38 PM - edited ‎09-11-2023 08:39 PM

@ySoCereal  It’s a pre order and pre orders are not a guarantee of delivery on release day.   Never has been never will be.   I didn’t know someone who plays gamers is more important than any one else as that’s what you’re implying.  Get over yourself. 
 It’s also not tomorrow yet so your complaint is about what exactly?   Not receiving it before launch day ? 

not to forget if you do get this game tomorrow, you could be getting it at 5 o’clock tomorrow afternoon.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Adamcarter2995
Visitor

‎10-11-2023 11:23 AM

Agreed, just received dispatch information. No point in pre-ordering from EE. 

Sky888
Visitor

‎12-11-2023 02:11 PM

2 days later I’m still waiting for it! It’s just sitting at the delivery depot since yesterday morning!!!! Will never order from ee again! Absolute shamble of a service for pre-orders!!!!!

Peterb14
Established Contributor
Established Contributor
In response to Chris_B

‎13-11-2023 03:09 PM

“Get over yourself”? That’s a little bit uncalled for isn’t it. EE promoted a pre order service. It was not the customer demanding for EE to offer this as an option. If a company makes the decision to allow pre orders for a particular item then they need to deal with the complaints that come from them. Pretty simple really. Everyone is entitled to their opinion and talk about bad service they have been provided. No need to make it personal. I hope you are having a better day. 

0 Helpful