cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Samsung watch 5

ISHELLI
Investigator
Investigator

Hi I pre ordered the watch 5 and its due to be released tomorrow (26th Aug) and I haven't had any updates on this at all since my confirmation email does anyone know when I will receive the watch 

Thanks 

25 REPLIES 25
Christopher_G
EE Community Support Team

Hi @ISHELLI

Welcome to the community and thank you for ordering. 🙂

DPD will be in touch with you when it's ready to deliver. Hopefully you'll hear from them soon.

Chris

Karlos66
Explorer

Anyone received confirmation of delivery on there Galaxy Watch 5 /5 Pro, launch day tomorrow and nothing from EE with expected delivery date....a bit disappointing really, beginning to wish I had ordered direct from Samsung now.....

howard72
Established Contributor
Established Contributor

im same,pre ordered when annouched and looked at my plan today and as been changed but nothing from ee or dpd to confirm deliver.Yet again another pre order shambles from ee

howard72
Established Contributor
Established Contributor

agree another pre order shambles from ee

I called last night to cancel 😞 the lady was very helpful and said it had been dispatched and dpd would be delivering tomorrow and to refuse delivery and say it needs to be returned (mmmm)

Unfortunately she was unable to explain why there are no notifications in my EE upcoming orders

Nor was she unable to explain why I don't have a notification from dpd 

When asked why I was cancelling (bet she wished she had not) deal over priced, O2 same deal with the choice of 1GB data almost half price, ordered from Samsung direct last night with a Saturday delivery slot, I will purchase my Rolling Month data from  EE that will only cost £7 10GB and can be cancelled at any time. Must stress the girl on the phone was extremely helpful and understood why I was cancelling, why wouldn't you if your going to save a lot of money.

Leanne_T
EE Community Support Team

Hi @howard72

Have you downloaded the DPD app and used the email address and postcode to see if they have any deliveries scheduled for your address? 

Leanne 🙂

Daz_01
Investigator
Investigator

I have the same problem no communication at all 

I have no nothing has appeared 😐 

Leanne_T
EE Community Support Team

Thanks for checking @Daz_01

Which model did you order and when did you place the order? 

Leanne.