Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61581 Views
  • 118 replies
  • 15 Helpful

Tracking my order

Good Morning, I ordered my phone Sunday, when tracking my order with my order number which was provided in my confirmation email it doesn't recognise it, it says it can't show me any information. Is the any other way I can check if my order has be pr...

Purchasing contract

Why can’t I join/purchase as a new customer without a EE. Number, I haven’t got one that’s why I want to join and purchase a contract 

Laila45 by Investigator
  • 678 Views
  • 10 replies
  • 0 Helpful

Upgrade order

Hi I placed an order on 23rd February and I received and email of confirmation but have not received the order or any further correspondence. I've tried tracking it but it keeps saying there is a problem with tracking. Can you please advise what I ne...

Lizzy87 by Explorer
  • 407 Views
  • 3 replies
  • 2 Helpful

Upgrade

Upgraded yesterday can’t track order as tracking says order number can’t be found plan has been updated on account 

Airpods

I want to buy airpods pro 2

Waiting

I upgraded my phone and it said I should be able to collect my phone within 24 hours and I still haven’t recieved an email to collect it from the store. I ordered an iPhone 14 in red 

Resolved! New upgrade, no confirmation email

Evening folks,Yesterday I upgraded via phone call my 3 contracts which had ran out and 1 was for a new phone ( samsung galaxy s23 ultra in phantom black 256gb) on the max plan, the other 2 were just sim plans.I received email confirmations for the 2 ...

thompy by Contributor
  • 2001 Views
  • 6 replies
  • 1 Helpful