Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62528 Views
  • 120 replies
  • 15 Helpful

Resolved! Amazon firestick hasn't been delivered :(

Hello, I ordered an Amazon Firestick from the EE website, I received the email confirmation and my order number. However, it has been 6 days since my order and I haven't received anything and I can't track the delivery. Can someone help me please? Th...

where is my new phone

I have no phone!!!  I am waiting for my upgrade to be delivered but EE have cut my current phone off. I am gutted and fuming, I have no way of contacting them, or anybody. They did NOT warn me that this would happen. What can I do?

Fantastic service

This is the only place I could find to leave positive feedback!  After a mix up with my order (caused by us and not EE) I spoke to Logan Thorton on 25/4/23, who was absolutely brilliant in getting it all sorted out for me. She was so patient and help...

Deb502 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Resolved! Ordee

I ordered an Apple Watch today but my details went to an old email address. I’ve updated my email now I was just wondering if the order went through 

My order

When I received my order ?

Devang17 by Investigator
  • 317 Views
  • 1 replies
  • 1 Helpful

Samsung 23 Ultra upgrade but still no buds 2 pro

I upgraded on 15th March 2023, and I have received the phone but now past the 30 days and still have not received the buds 2 pro.I received a text on the 22nd saying my recent order includes free Samsung Galaxy Buds2 pro, and will be sent 15 to 30 da...

JBWilb by Investigator
  • 880 Views
  • 5 replies
  • 0 Helpful

Resolved! Wrong phone delivered

had my phone delivered and packaging says my address inside on the delivery note someone else’s and wrong phone 

Waudby1 by Visitor
  • 404 Views
  • 1 replies
  • 0 Helpful