Order confirmation

[Pablo1920]

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Hi . I still don't get confirmation of my order. I order my new phone yesterday and today I talk with you about that and today you upgrade my offer . Order phone is Motorola Razr 40 5G Summer Lilac.

[Katie_B]

Hello @Pablo1920. 

Thanks for ordering with us. 

Have you been able to check your Spam/Junk folders?

Katie

[Pablo1920]

Hi @Katie_B 

Yes I have been check . I don't have .

Pawel

[Katie_B · Accepted solution]

Thanks for checking @Pablo1920. 

If you have not received your confirmation email and this is something you require please give us a call on 150. 

Katie

[lannymatt4]

Hi ..

I also placed my order today,but did not receive any confirmation email at all. But money has been taken out from my account.

[Leanne_T]

Hi @lannymatt4 

Thanks for coming here. 

How did you place the order? 

Have you upgraded or is the order a new contract with EE? 

Leanne 🙂

[lannymatt4]

Hi Leanne...

I have received an email that my order has been cancelled cause my credit check did not fall through.  How long does it take to refund my money back please?

[Leanne_T]

Hi @lannymatt4 

Thanks for coming back to me. 

The payment will be pending with your bank and will be returned within 5-7 working days. 

Leanne.

[lannymatt4]

Thank you ...

[Leanne_T]

No problem @lannymatt4 

Leanne 🙂