iPhone 15 pro max

Jax1888
Investigator
Investigator

‎10-11-2023 01:30 PM

Placed an order on 30th September for the new iPhone and still waiting for it to be fulfilled. Called multiple times, told various things about when to expect it but still nothing. Has anyone else experienced this? 

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5 REPLIES 5
Christopher_G
EE Community Support Team

‎10-11-2023 04:12 PM

Hi @Jax1888 

Welcome to the community

Which colour and memory size did you choose? I'll check our delivery timescales for you.
Chris

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Jax1888
Investigator
Investigator

‎12-11-2023 02:58 PM

iPhone 15 Pro Max 256GB Black Titanium, I've been waiting since 30th September 

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James_B
EE Community Manager
EE Community Manager
In response to Jax1888

‎12-11-2023 03:25 PM

Hi @Jax1888,

The delivery guidance at the time of your order was 'expect dispatch in more than 28 days'. This has recently reduced to 14 days for orders placed today.

Other colours are available with a three day dispatch estimate - please get in touch on 150 if you'd like to switch.

James

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Jax1888
Investigator
Investigator
In response to James_B

‎13-11-2023 08:24 AM

Not sure if your aware James but I ordered it on the 30th September. Today marks 44 days wait, we are fast approaching double the dispatch timescale provided. I won't be calling 150 because if you took the time to actually read what I said or even ask for my details to review the account you'd see how many times I've contacted EE. It's actually quite shocking the customer services I've experienced and the wait time I'm currently still experiencing for a phone that's actually available in store. 

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Leanne_T
EE Community Support Team
In response to Jax1888

‎13-11-2023 10:36 AM

Hi @Jax1888 

I am sorry we have no access to orders on the community or your account to check the note history. 

Please call us on 150 to get an update on your order. 

Leanne. 

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