No confirmation but the money has been taken

[MegumiPT]

So today I upgraded and paid £300 upfront but unfortunately, there’s no confirmation email, I checked my bank the money has been taken. What is happening and what do I do now? 

[Chris_B]

@MegumiPT  Have you checked your spam folder ? 

[MegumiPT]

Yes, nothing there 

[Katie_B]

Hi @MegumiPT. 

Since your last post have you received any update on your order?

Katie

[MegumiPT]

Sadly, no 

[Katie_B]

Thanks for getting back to me @MegumiPT. 

Please could you confirm what device you ordered? including the colour and memory size. 

Katie

[MegumiPT]

It’s iPhone 15 pro max 256Gb White Titanium and I’ve paid upfront cost £300

[Leanne_T]

Hi @MegumiPT 

The current guidance for this model is usually dispatched within 21 days.

Once the order has been dispatched, DPD will be in touch with tracking details 🙂

Leanne.

[MegumiPT]

Sorted, the money has been refunded because the site went down when I placed the order so the order didn’t go through, thanks everyone 

[James_B]

Thanks for letting us know @MegumiPT 🙂

James