The store won't let me buy anything

GaryK2
Investigator
Investigator

‎05-11-2023 01:11 PM

I've been with EE for 2.5 years on Pay Monthly SIM Only Plan.

I'm trying to buy an Apple Watch - I can add to basket (when not logged in) and as soon as I log in, the basket will not load.

https://ee.co.uk/shop - says "just so you know, we’re unable to let you upgrade or get another phone yet"

Absolutely bizarre - any suggestions, other than visiting a store (because we all know how awful that experience is)?  

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎05-11-2023 01:58 PM

@GaryK2  try clearing the device history and cookies first then login and try again. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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GaryK2
Investigator
Investigator
In response to Chris_B

‎05-11-2023 02:04 PM

Thanks @Chris_B 

Unfortunately that didn't work

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Chris_B
EE Community Star
EE Community Star
In response to GaryK2

‎05-11-2023 02:07 PM

@GaryK2   might be worth a call to customer services.        150 from the device and then option 2.  Then choose the most relevant option.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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GaryK2
Investigator
Investigator
In response to Chris_B

‎07-11-2023 09:09 PM

Thanks @Chris_B 

I’ll give that a try.

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