Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62502 Views
  • 120 replies
  • 15 Helpful

No delivery info

So I upgraded my phone plan on the app on January 31st and got a confirmation email say that my order had been confirmed, but since then nothing I got to track the order and just get sorry can't show your order details right now 

Redward by Visitor
  • 349 Views
  • 1 replies
  • 0 Helpful

Missing sim

I had ordered a 5G hub with an unlimited data plan. the hub came with the box yet no sim card. the sheet of paper said it was included. I have tried contacting EE but not success.

Rowan007 by Visitor
  • 347 Views
  • 1 replies
  • 0 Helpful

Direct debit email

Hi, I recently placed an order online and have only received an email detailing my direct debit saying " here's how you will pay". Does this mean my order was accepted and I should just wait for tracking number or do I have to phone customer services

Chris893 by Visitor
  • 537 Views
  • 1 replies
  • 0 Helpful

Upgrade phone not delivered

Ordered an upgrade iPhone 14, had confirmation email on the 2nd but not had any updated emails for delivery and cannot track using order number  

No update on order

Hi, I placed an order for upgrade to a samsung galaxy S22 ultra (256 GB phantom white) on the 16th of January. I got a confirmation email but have had no further updates and the order tracking number doesn't work. Payment has also been taken via my a...

Ali_ by Explorer
  • 398 Views
  • 1 replies
  • 0 Helpful

Resolved! Credit check

Applied for the samsung galaxy fold z3 I have a order number also upfront payment has been taken does this mean I've passed can someone let me know please thank you

Caz-1993 by Explorer
  • 1380 Views
  • 4 replies
  • 2 Helpful

Order

Hi everyone just a qucik one i preordered the s23 ultra as an upgrade i have recieved a confirmation text but no email is this still meaning its accepted and says dispatch in 21 days 

Ineligible for upgrade

HiI am trying to upgrade (having had the phone for four years) but it's saying I'm ineligible, which can't be right? When I try to "upgrade online" it says N/A. Please can you help?

MCP2 by Explorer
  • 458 Views
  • 3 replies
  • 0 Helpful