Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56048 Views
  • 118 replies
  • 15 Helpful

iPhone

Hi , I ordered an iPhone 14pro max deep purple on the 18th October . No updates from EE. Just complete silence . It’s the 18th of November today so it’s a month waiting with no indication of when my phone is gonna arrive. Sorry but this is not good e...

Tracking phone

I ordered iphone 14 pro max via phone and they said it's gonna delivered 21/11 but when i'm trying to track order  i don't have order number 

Siham1998 by Contributor
  • 638 Views
  • 10 replies
  • 1 Helpful

iphone order

Hi, I ordered a new Iphone 14 pro max 512 GB purple from an ee store in poole and I  waited for more than one month. After they recieved the phone in the store there was some issues with my address verification and when I sorted it out they told me t...

anju5 by Investigator
  • 408 Views
  • 5 replies
  • 0 Helpful

iPhone 14 pro max deep purple

Hello, I placed an order for the iPhone 14 pro max in deep purple on the 14th October and still haven’t received any tracking information and my device still hasn’t been delivered. Please can someone advise me on when I should receive it as this make...

credit check

Hello. I placed an order and given a reference number of XKO.... and was told to call customer support for further details. apparently it has something do with my credit check. the agent tried to fix it but was unable to do so. he told me to go to EE...

Resolved! ongoing order

i placed an upgrade order on the 12th november, i had an email saying my order has been confirmed, but since then I have not been able to track my order. Is there there anything you can do help? its an iphone 14 pro deep purple

upgrade

ordered a new iphone 14 pro max (space black) for my upgrade on monday 14-11-22, and was told it would be dispatched within a day, and that i would have confirmation the following day, but so far i have had nothing, do we know if there is a delay or ...

no order number on confirmation email

I ordered an iphone 14 pro max the other day as an upgrade on my contract, i have had a confirmation email but no order number to track my order?

upfront cost

My recent upgrade was returned to EE by DPD through no fault of my own, they say I refused it but i didn't. The return has been processed and I have had to do the upgrade again, however the deal I signed last week is no longer available, last week th...

Lwarnell by Contributor
  • 329 Views
  • 1 replies
  • 0 Helpful