New upgrade but no mention of delivery

Leighdavidson23 · ‎19-09-2023

I’ve ordered my new upgrade on the 16th of Sept. ( iPhone 14 plus, 128gb, sky blue) and I haven’t had a email to say when it will be delivered as it does say 1 day delivery for my free upgrade. No documents to say anything other than a order number which doesn’t work for anything

Northerner · ‎19-09-2023

Hi @Leighdavidson23

Youll need to keep checking EE order tracking:

https://ee.co.uk/help/orders

Alternatively you can call EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Leighdavidson23 · ‎19-09-2023

I have tried. When I put the order number in it says there’s nothing to
track or anything at this time. Have tried phoning uo but wait time goes
between 20-40 mins

Leanne_T · ‎20-09-2023

Hi @Leighdavidson23

This device is showing in stock.

To check the order and get an update, please try calling us again on 150 and the team will be happy to help 🙂

Leanne.