19-09-2023 07:55 PM
I have been trying to order a phone for a week now and when i put my discount code in off blue light to says its invalid, i have 3 phones so i should get a discount which i dont as its family and friends. I have just rung ee a d was on tbe phone for 48mins waiting to speak with someone and they just cut me off without me speaking to anyone . This has made me annoyed to say the least .
19-09-2023 09:36 PM
Hi @Myla2
Your code will not work if the plan or device is already discounted/on promotion.
Check the legal bit for more information.
Thanks
19-09-2023 09:51 PM
I don't think the phone has a discount/promotion. Plus I can't talk to anyone because you wait on the phone them when you get to front of que they put the phone down
20-09-2023 09:53 AM
Do you see the same message if you generate a new code @Myla2?
Does the plan you have chosen meet the terms and conditions of the offer?
James