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Discount code

Myla2
Explorer

‎19-09-2023 07:55 PM

I have been trying to order a phone for a week now and when i put my discount code in off blue light to says its invalid, i have 3 phones so i should get a discount which i dont as its family and friends. I have just rung ee a d was on tbe phone for 48mins waiting to speak with someone and they just cut me off without me speaking to anyone . This has made me annoyed to say the least . 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-09-2023 09:36 PM

Hi @Myla2 

Your code will not work if the plan or device is already discounted/on promotion.

Check the legal bit for more information. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Myla2
Explorer
In response to Northerner

‎19-09-2023 09:51 PM

I don't think the phone has a discount/promotion.  Plus  I can't talk to anyone because you wait on the phone them when you get to front of que they put the phone down 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Myla2

‎20-09-2023 09:53 AM

Do you see the same message if you generate a new code @Myla2?

Does the plan you have chosen meet the terms and conditions of the offer?

James

0 Helpful