Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade of accout

GM0672
Explorer

‎20-09-2023 11:25 AM

Upgraded account and have received new phone, however, can't use it as it says my sim is not registered.  I am using the existing sim i had with old phone.  Is this the one i am supposed to be using, as i have not received a new one.

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎20-09-2023 12:58 PM

Hello @GM0672. 

Welcome to the community. 

You should still be able to use your old EE SIM as long as it fits into your new device. 

If you place your SIM back into your old device does it work OK?

Katie

0 Helpful
GM0672
Explorer
In response to Katie_B

‎20-09-2023 01:44 PM

It still works in old phone but not new oneSent from my Galaxy
0 Helpful
Katie_B
EE Community Support Team
In response to GM0672

‎20-09-2023 02:04 PM

Thanks @GM0672. 

What phone did you upgrade to?

Katie

0 Helpful
GM0672
Explorer
In response to Katie_B

‎20-09-2023 02:08 PM

Samsung galaxy S23Sent from my Galaxy
0 Helpful
Katie_B
EE Community Support Team
In response to GM0672

‎20-09-2023 02:22 PM

Thanks for confirming @GM0672. 

If your SIM is not working in the device but is working in other phones I would recommend getting in touch with our technical care team on 150. 

Katie

0 Helpful