Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71738 Views
  • 124 replies
  • 15 Helpful

Ordered switch on Saturday

Ordered a switch on Saturday, heard nothing since bar a confirmation text and an email. Can’t track the order, can’t get through to customer service… any help? As I’d like my order tbh 

Dàvin by • Investigator
  • 735 Views
  • 5 replies
  • 2 Helpful

Flip 5 pre order delivery

Does anyone know the pre order delivery dates to the pre launch on the shelves on the 11th of August as im awaiting a update like everyone else that's pre orderd the device

The device you’ve ordered is currently out of stock

3 days ago, I ordered a Pixel 7 Pro and it said on the website that the device would be "usually despatched within 7 days" and was "Available to Order".  Today I've received an email saying that "The device you've ordered is currently out of stock, b...

jayc1981 by • Explorer
  • 1916 Views
  • 3 replies
  • 0 Helpful

Resolved! No Delivery updates

Hi I upgraded my phone Saturday morning and it said it would be dispatched in a day. I still haven't.heard anything and can't get any delivery updates. Need assistance quick as my current phone is about to die.... Thanks 

Resolved! 14 pro max

i want to order new  14 pro max 256 

Resolved! Order phone

I'm trying to oder a phone but my screen won't come off 'link a device' its driving me nuts coz I don't want to do that I just want a phone. Pleeeeeease help sue x

Rosina57 by • Investigator
  • 721 Views
  • 3 replies
  • 1 Helpful

Information on purchased PS5

Ref - xkoxxxxxxxxx Just purchased this PS5 as an add on and was wondering if it's the disk or digital version  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Order

Hi, I’ve made a order on 28th July for a contract but I haven’t had no other emails and I can’t track it! And I can’t seem to find the live chat part 

my device

i ordered for an iphone last friday but the driver missed me, can i change my delivery address?

khaphiie by • Explorer
  • 611 Views
  • 4 replies
  • 0 Helpful