Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52808 Views
  • 117 replies
  • 15 Helpful

New iPhone 14 pro max

Hello, hope you are okay? I have ordered the new iPhone 14 pro max in gold, do you happen to know how long roughly the wait is please? thank you kind regardsBrooke

SIM card delivery

If I have been promised that a replacement sim card will be delivered to me , is that actually true? I have waited all day. I was told last night by Ee that one would be delivered to me today between 8 -12pm. It doesnt look as if one is coming. It is...

iPhone 14 pro max ordered which date is it for delivery??

Ordered my iPhone 14 pro max on 4th october it said 21 days for delivery but im hearing people saying it’s longer than this, does anyone know what is the exact dates as it all seems confusing

Sjcrows by Established Contributor
  • 1234 Views
  • 5 replies
  • 2 Helpful

Trying to join EE

I am trying to join EE and its not letting me set up a account  

Andy511 by Visitor
  • 334 Views
  • 2 replies
  • 3 Helpful

Upgrade delivery not turned up

I upgraded my phone on the 13th October and I haven’t heard anything about it since and i was wondering when I would get it ?

Gavinm1 by Visitor
  • 262 Views
  • 1 replies
  • 1 Helpful

Where i my new phone

hi i ordered a new phone on Friday 21st October got a comfirmation e-mail but have heard nothing since looking on my account i can see the new number but still have no phone or any other e-mails

Why can't I track my order?

I ordered an iPhone 14 Pro Max on 30th September and I was told it would be delivered within 28 days, which is fine, but any time I try and track my order I'm just met with this error message.  

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X box series s

Hi added the x box series s to my plan.i havn't had any emails or texts about when it coming and can't find anything on my account to say when it's coming.can any1 point me in the right direction 

Matthew67 by Established Contributor
  • 411 Views
  • 4 replies
  • 0 Helpful

Trade in

Are you able to trade in any time even after you upgrade 

My upgrade

Hi I m Alexandra. I do upgraded for iPhone 14 pro max .(purple) but I don’t receive any emails what happened?  [Mod edit: Please do not share personal details (such as your full name) as your posts are visible to the public. Thanks!]

Aale by Investigator
  • 366 Views
  • 5 replies
  • 0 Helpful