Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59243 Views
  • 122 replies
  • 15 Helpful

Hello

How do I order, when I try to buy something it sends me to add a device or join a community

Upgrade

Hello, My current contract is due to end on the 16th January 2023.I went through the process to upgrade but there were a few issues. The £30 upfront payment was taken but I haven’t received any confirmation. I still have a message on my account askin...

KimCass by Explorer
  • 346 Views
  • 4 replies
  • 0 Helpful

Resolved! I want to buy Nreal

It says I have to add a number or join the community to Able to buy Nreal….. 

iixzero by Investigator
  • 553 Views
  • 6 replies
  • 3 Helpful

lenovo ideapad gaming 3i (i5)

Hello i Paid £30 for the lenovo ideapad gaming 3i (i5) yesterday but instead it has been credited to my bill has anyone else had this?

Elljones by Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

No monthly SIM card recieved

Ordered a monthly contract SIM card on 17/12/22 but have not received it. Have received letters saying the direct deposit has all been set up but no SIM card.

DG96x by Explorer
  • 315 Views
  • 2 replies
  • 0 Helpful

Phone delivery

Hiya, So I ordered a phone on Tuesday, I got told it was going to be delivered wenesday and then today, I called DPD today and I've been told by them they've lost the parcel and are currently looking into it, I then called ee to inform them of this a...

Char03 by Investigator
  • 338 Views
  • 3 replies
  • 0 Helpful

Resolved! Order xkoxxxxxxxxx

Hi, I am placed my order at 28 December and I don't have info when the come [Mod edit: Please do not post order numbers on the public board. Thanks!]

IPhone 14 Pro delivery

I ordered an iPhone 14 Pro, 128GB on the 15 December. It was advertised as being dispatched within 1 day, and the confirmation email also says this. It’s now the 30th and I’ve had no update - the tracker doesn’t work.When can I expect to receive an u...

Jmophoto by Explorer
  • 334 Views
  • 3 replies
  • 0 Helpful