Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62518 Views
  • 120 replies
  • 15 Helpful

Received an open device

Hi,ive just had the new 2022 iPad delivered and I have received an opened / refurbished device!where do I stand? I cannot get through to anyone via phone and can no longer find the online chat button!

Resolved! SIM order

I have ordered for a sim on 11/2/2023. Still there is no email / sms for delivery. What can be done?regards,Wali

WaliBD by Investigator
  • 625 Views
  • 6 replies
  • 1 Helpful

Resolved! Wrong email

Good evening all, I have just signed up to be a ee customer and when chatting online to do all the paper work etc I've just realised I've put the wrong email/ missing letter in my email adress. So now worried that I've lost all conformation and what ...

Resolved! Xbox

Hi, I’ve just joined the ee community and I am trying to order Xbox series x on pay monthly. How do I go about this? 

Davey10 by Visitor
  • 361 Views
  • 1 replies
  • 0 Helpful

New phone question

Ok....so maybe a basic question and youll be like Duh lol But when youre sent a replacement phone via a insurance claim is it a brand new device youre sent? 

Pink1987 by Visitor
  • 407 Views
  • 2 replies
  • 1 Helpful

Bought an accessory

I bought a PS5 headset a couple days ago and havent heard anything since apart from an email. Don't have an order number or anything yet how do I find this out? Many thanksCraig