Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56636 Views
  • 118 replies
  • 15 Helpful

Number wrong on order

Just spoke to someone at EE and they said they can’t change the number on my order as I don’t have a EE number but how are u suppose to change over to EE if u need a EE number to access any help what so ever, customer services is a joke regretting my...

2 order reference numbers

Hi , so I ordered a new iPhone from the iPhone 14 series and at first my order was confirmed through email with a defence number  but it also said can you call us to go over a few extra details which I did and they took my order again over the phone ...

Niic1 by Investigator
  • 364 Views
  • 1 replies
  • 1 Helpful

Wrong number on order

Hi I just ordered a new phone from EE and put the wrong contact number down, how do I contact we as I’m not yet with the provider till my new phone arrives 

Order tracker not working

I’ve recently upgraded my phone but when I put in my order number to track the order it won’t give me any information at all. Is there something wrong with link? 

Iphone 14 pro

I am waiting for a week for delivery, I did an upgradIng 

Firek by Investigator
  • 305 Views
  • 3 replies
  • 0 Helpful

Phone order

Hi I ordered a new phone three days ago and haven’t had a delivery date yet, it says online it’s dispatched within 24hours usually thanks 

iPhone 14 pro max

Hello so I recently went into TWO EE stores this week for the new iPhone 14 pro max in black and both stores completely out of stock.. not being funny but how can a phone shop be out of stock of the latest phones? It makes no sense to me, so I have h...

Black Friday offer

 Hi all,I need some help. I had a deal on Black Friday. I could upgrade my phone to a new one without paying the early upgrade fee (see attached photo). Still have 373 days left on my 24 months contract. I've placed an order for a new Pixel 7 Pro, an...

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