Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56170 Views
  • 118 replies
  • 15 Helpful

long wait hope to get it by xmas

I have been waiting 39 days now for an iPhone Pro Max I would buy it 100 times over from giffgaff I made a big mistake buying it from EE

Rombos by Contributor
  • 387 Views
  • 4 replies
  • 0 Helpful

Order number

Hi my name is Firek   [mod edit: please do not post personal information on the public board. Thanks!]

Firek by Investigator
  • 287 Views
  • 3 replies
  • 0 Helpful

iPhone 14 Pro Max 128gb Space Black Delivery

I ordered my device on the 2nd of November and I'm still awaiting delivery. I was told on the phone it will be a 'maximum of 21 days' and was told this will 'probably be earlier.' Tomorrow will the 21st day and I'm yet to hear anything. Still no trac...

jsp1 by Contributor
  • 482 Views
  • 2 replies
  • 0 Helpful

iPhone 14 pro max 256gb

Day 34 and still no phone, phoned EE and was told by 3 different people totally different things

A5555 by Investigator
  • 343 Views
  • 1 replies
  • 0 Helpful

Need a receipt from a purchase

Hi, I need a receipt from a few years ago my Apple Watch has been locked and I’m trying to get access again who can I contact?

Returning iPhone to DPD

Hi,Just put an iPhone into the DPD returns system.  In order to track it, DPD require the destination post code.  The only place this appears is on the label!  Does anyone know the post code?Thanks.

mikey387 by Investigator
  • 457 Views
  • 5 replies
  • 0 Helpful