Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52251 Views
  • 117 replies
  • 15 Helpful

refund

hi ee  i booked my 1 phone 14 pro max i don't know how it's cancel maybe delivery issue and now i want to book again but i can't upgrade i have to wait for refund how much days it will take can you check my account please my number is xxxxxxxxxxxx [M...

Chaman by Investigator
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registration

anybody else have problem to get order finish because i cant register? still showing me this: Reminder...You still need to add an account to My EE or visit our EE Community.came here to write so i hope it will be sucesfull.to be clear,i just register...

Mimavat by Explorer
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  • 3 replies
  • 4 Helpful

order

My order for a 24 month contract along with keeping my current number has been confirmed by email but does not appear on my online account.  Should it?  I currently also have 1 pay as you go data SIM.

Karl911 by Visitor
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Apple Watch Ultra Delays

Ordered Apple Watch Ultra on 11 September, got the immediate xko** order number and ‘it’s on its way’ message, then nothing…….Over 5 weeks now and no communication whatever from EE, anybody heard or received one yet?

Bazd13 by Explorer
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  • 3 replies
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Resolved! I carnt seem to buy a notebook

I can't seem to buy a notebook without a log in so I set one up but I'm not on EE  so it still won't let me am I just being thick? Please help

Change an order, watch 5

Hi, I hope I'm posting in the right forum.Earlier today I phoned EE and sorted out an upgrade and also added on a Samsung Watch 5 as an extra benefit. I chose the 40mm one as it was recommended to me, I'm not sure if the gentlemen knew himself (overa...

PaintOfCoat by Established Contributor
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still waiting

on the advice of an advisor 2 weeks ago I cancelled my iPhone 14 pro max 256gb purple to the silver model as I was told it would be in stock within 14 days but im still waiting any update on when these will be in currently using iPhone 12 pm with a d...

Shj by Contributor
  • 419 Views
  • 2 replies
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Delivery of order

Hi there, does anyone know if my EE order is being delivered to my house do I personally have to be in, or can a family member sign for my order.thanks 

Woodsy04 by Investigator
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No Order Information

Odered the Pixel 7 Pro on the 7/10/22 & I'm still waiting for an update since the phones release 13/10/22. My mate upgraded his plan to it & it came within a couple of days. Even the web page says "Usually dispatched within 1 day yet I'm still waitin...

HW14 by Investigator
  • 282 Views
  • 1 replies
  • 0 Helpful