Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59243 Views
  • 122 replies
  • 15 Helpful

No tracking number

Hi. Was wondering if someone could help me please. I upgraded early last week to the iPhone 14 pro max, silver 128gb. I’ve not received any tracking number just an order number is this normal? How long of a wait am I looking at roughly and how long u...

Dh71 by Established Contributor
  • 1114 Views
  • 15 replies
  • 2 Helpful

Have I been accepted

Hello,I made an online order last night for an iPhone and paid a £50 upfront cost. I then received an email with an xko reference. Does this mean it has been successful? I was expecting a credit check but I'm not sure if this has happened. I haven't ...

rberry93 by Investigator
  • 4417 Views
  • 10 replies
  • 1 Helpful

Watch upgrade issue

Hi, I'm trying to upgrade my current smart watch online. I have selected my product and contract etc but go to check out & it says "send verification text". The problem is, my watch has a different number to my phone and the message with the code in ...

Delivery of new phone

My new phone was supposed to be delivered today. I have had a text to say that my address was changed but it hasn’t ? 

Monthly bill

Hello I’m using EE Monthly plan unlimited Data just for £30 but this month they have raised my bill without any add on to £44 ? May I know why it happened ?

ashish12 by Visitor
  • 293 Views
  • 2 replies
  • 0 Helpful

Harrow on the hill shop

Hello I have order confirmation but I’m still waiting the message form the shop.when my order coming,on the store the team was tell me just 24 h,and I have all ready 4 days what happened????

Iphone 14 pro max how many days later receive

Good news. Your order is coming soon!We'll let you know when your new iPhone 14 Pro Max 5G 128GB Deep Purple is on it's way to you.I got this updateHow many days later can i receive my order 

Waiting for new phone - over 2 weeks

Hi there, i have been waiting for the delivery off my phone since 19th Decemeber and PDP keep saying there are issues.Im looking to collect a phone from store and have this order returned instead as this doesnt seem to be getting sent out any time so...

Resolved! phone

I order my iphone 14 pro max (256GB Gold) on 19th December. I received the confirmation email, but I've not heard anything since. When I select 'track my order' and enter my tracking number I get an error. When can I expect this to be delivered?

DK301 by Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful