Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70446 Views
  • 124 replies
  • 15 Helpful

Resolved! Phone upgrade

I have received an early free upgrade(from oppo find x3 pro to oppo find x5 pro)  today but having thought about it im not sure i need it, is it possible to return the x5 and just continue my contract with my x3? 

sdgib by Explorer
  • 531 Views
  • 1 replies
  • 0 Helpful

Resolved! EE I upgrading my mob

I order iPhone 14 on a upgrade didn’t receive email of it. Did after midnight how come I did go thought you took money out off my bank account 

Sammy01 by Contributor
  • 1109 Views
  • 8 replies
  • 0 Helpful

burford

hythere!I ordered a phone on 20 of june and I didn t receive any phone calls or any news about it still.. They took the upfront out of my card but nothing yet...I buy allot of phones during the years and I used to receive it next day..Really disapoin...

ovidyut by Investigator
  • 1207 Views
  • 10 replies
  • 1 Helpful

Game Pass not included with Xbox delivery

We received an Xbox Bundle from the EE Store but the x24 months Game Pass wasn't in the box. Previously a Playstation Order included PSN Credit in a separate envelope that was alongside the console. Pursuing EE instructions for contact it feels like ...

Resolved! Online order no confirmation

Hi  my old phone sadly broke yesterday meaning I have no access to a phone. I was eligible for upgrade which I went ahead with, however I've had NO confirmation email or anything! It's taken the upfront cost payment from my bank it says ' pending' bu...

ich1 by Investigator
  • 1839 Views
  • 5 replies
  • 1 Helpful

Order update

HI, I have upgraded online my phone and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through? 

New contract

I ordered a new iPhone 14 yesterday I got a confirmation with an order number but I can seem to track the order and was not sure if I needed to do anything else 

Lukep88 by Explorer
  • 609 Views
  • 3 replies
  • 1 Helpful

Resolved! Re: Ps5

Can I add a PS5 pay monthly to my account

Moving from o2

I’ve ordered 2 sims to change from o2 to EE. one is a Payg for £10.00 per month. and one is a monthly subscription for £9.00 per month with a discount and 6 months Apple TV.  Trouble is only 1 sim has come and I don’t think it’s the monthly subscript...

Dawn541 by Explorer
  • 3517 Views
  • 4 replies
  • 1 Helpful