Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 68646 Views
  • 120 replies
  • 15 Helpful

Return

Hello I ordered a phone online a samsung a54 5g, it got delivered to the store as I was at work that day I went to the store to collect it after paying £150 upfront for this. Got to the store and because I don't have any I'd at all they wouldn't give...

Mosstana by Investigator
  • 1071 Views
  • 6 replies
  • 1 Helpful

Resolved! What does my monthly pay entails

Hi, Please I just made an order for Samsung S23 Ultra I wish to know if my monthly direct debit on the phone package covers my data and phone price. Thank you.

Mecasino by Visitor
  • 475 Views
  • 1 replies
  • 0 Helpful

Upgrade

It's time for me to upgrade they recommend me a phone 58 pound, when I go to accept it it says 76 pound. Will it be 58 for me.

Rob268 by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

My phone

Hiya my name is Louise & I have ordered a new phone but with the bank holiday weekend coming up EE said DPD can’t deliver it the next day is there any chance instead of waiting I could put it up from one of your EE stores as it hasn’t even been dispa...

Help activate plan

I've charged 20 pounds for my number. And I need active a data plan. How can I do it? 

Resolved! I've received 2 return bags

I'm returning 2 items to EE - A phone and a watch.I've received 2 bags in the post today that were sent individually, but I'm unsure as to what bag is for which item. There is no letter in either of the envelopes to indicate which one is which.The re...

tracking my order

Hiive ordered a iphone 13 in pink 125Gb monthly payment i’ve payed £30 upfront and i haven’t received a time it would arrive, could you please tell me why