Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54212 Views
  • 118 replies
  • 15 Helpful

Orde update

I upgraded my phone last week but am still waiting for my phone to be delivered. I have tried to track my order and had no luck. I also can't get through when I phone to talk to someone! 

RHacking by Visitor
  • 258 Views
  • 1 replies
  • 3 Helpful

Samsung 22Ultra order

hiI upgraded to the S22 128 Ultra ( white) on Monday. Got a confirmation email with an order number but no further tracking info available and nothing from DPD. Any idea what I should do now. Thanks

GracieDee by Investigator
  • 663 Views
  • 5 replies
  • 0 Helpful

Complete lack of response on new iPhone delivery delays

EE indicated 1 day for despatch when ordering a new phone on 30 October. The online tracking has no information and despite raising a complaint about this absolutely no response has been forthcoming. This is a very poor way to treat a long standing E...

Resolved! Ordering

How do I order I’m a new customer and it’s asking me to link number and because I have no phone number it won’t let me do nothing else 

Iphone 14 pro max

I ordered the iphone 14 pro max on 10/8/22 and it has not arrived today. The seller said that less than 28 days for delivery and it was a lie how I cancel my order and go to O2 best and cheapest plans

Oskar0686 by Investigator
  • 382 Views
  • 2 replies
  • 2 Helpful

Iwatch Ultra delivery

Hi, I’m just wondering if anyone has actually had an Iwatch ultra delivered ? I ordered the small green alpine loop Iwatch on 10/10/22 as this was the only one stating 7 days delivery. It’s now nearly a month later and after repeated complaints, call...

MrsE1985 by Visitor
  • 353 Views
  • 2 replies
  • 0 Helpful