URGENT Where is my order

[valentinsanchez]

Hello,

I order 10 days ago a new sim but I didn’t receive yet. I cannot call the support team as I don’t have a British number, how I am supposed to contact you? Could you please send me the link the online chat?

[Christopher_G]

Hi @valentinsanchez 

Welcome to the community.

The SIM should have arrived by now. If you're a pay monthly contract customer, we have a live chat service on our get in touch help page.

You could also pop into an EE Store so they can check the order and give you a SIM card there.

Chris

[Profile closed]

Hi was order I phone pro max but i didint receive My order number 

[Katie_B]

Hello @Ruhena1. 

Thanks for ordering with us. 

When did you place your order?

Have you since received an order confirmation?

Katie