New phone

[MrT1960]

Ordered a new phone in an ee shop on Thursday and was told I couldn't have the one I was shown dur to the way contracts are designed but assured it would be delivered in the following 24 hours. When tracking my order it still hasn't been dispatched. A bit annoyed to say the least 🤬

[Christopher_G]

Hi @MrT1960 

Welcome to the community.

Which phone did you order? Please include the colour and memory size if applicable.

Chris

[MrT1960]

Samsung A34 5G Graphite 128GB

[Christopher_G]

Thanks, @MrT1960 

I've checked our stock levels and the current estimate for that model is to 'expect dispatch within 7 days'.

Chris

[MrT1960]

As you would expect I'm not very happy at all as I was Guaranteed delivery the following day (Friday 22/9). I am now struggling to use my phone which is why I said I was happy with what I was told at the time, specifically I only needed to wait 24 hours. It was also said at the time I needed to be around to confirm delivery to the correct person, is a password but be sent as such I stayed in all day. Very poor customer service from EE

[James_B]

I'm sorry to hear you weren't given up to date delivery timescales when you ordered @MrT1960 

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

[MrT1960]

Can you advise if you have any further updates please

[Leanne_T]

Hi @MrT1960 

Sorry we have no access to orders on the community to provide an update. 

Once the order has been dispatched DPD will be in touch with tracking details. 

Leanne.

[MrT1960]

Leanne,

Can you advise who is the best person to contact please for either a realistic delivery date or to enable me to cancel the order and move to a different provider. I was advised it would be with me within 24 hours. Guaranteed according to the Sales assistant and that was a week ago. The tracking site says it will be dispatched within 24 hours, but it said that last Friday too. It's incredibly frustrating that EE can sell me something they obviously haven't got!!!

[Leanne_T]

Hi there @MrT1960 

I am very sorry you were advised this, to discuss the order and the incorrect information given you can contact our customer care team who will have access to the account and be happy to help. 

Please see our Contact EE for ways to contact us. 

Leanne.