The EE Community

top up not working

Hi,I have tried for hours to top my account but every single time i get stuck after entering card details with text saying “Additional payer authentication required to complete your payment.” The authetication window never comes up and the payment ne...

WiFi Hotspot Data

Hi, first time post on here, been with EE since 2008 or earlier.Using phone now as mobile hotspot in a new area where home broadband is an issue.In KA10 7GZ Troon, the data has gone down again. No warning or error text.Is this an issue that others ha...

Calls keep dropping since power outage

Hi,I am on an EE contract and live in Portugal. Since the power outage I have been unable to make calls. On attempt, the calls keep dropping. I am fully aware WhatsApp calls are still going through but I want to call landlines.I have tried removing s...

eSIM

When transfer my old phone which had an e sim to my new phone it didn’t give me the option to transfer and now I can’t access my number as my old phone is wiped 

Bill for calls when date and roaming are switched off.

I have just received a bill from EE for  £81.90 in phone calls, I live in Guatemala and have a Clario Guatemalain sim card, for all data roaming and calls. my EE numbers is secondary and a e sim, data roaming had never been switched on, also when che...

EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Contract on phnoe

'Dodgy' EE Apple TV box

HiI wanted to compare Apple Music with Amazon using HDMI into an AVR.  I saw a new, cheap EE Apple TV box on eBay so I bought it.  Then I started my research and found that these boxes are not normally sold and when I got it I had a few problems as I...

Too many EeTV boxes

I have a main box and a mini box with my broadband. I am getting a message that I have too many boxes connected to my broadband. What should I do?

Can’t manage or cancel Apple TV offer

I took up the EE offer of Apple TV for 3 months but however hard I try I can’t see how to manage the subscription in the EE app. I want to cancel it and I can’t see a way to do that. Please help me work out how to cancel it - I’ve already spent many ...