Brand new Google pixel 7a not working

Mazzazz11
Investigator
Investigator

‎22-09-2023 05:38 PM

Just received new phone this afternoon, tried to turn it on, but it it not working at all.

 

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6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎22-09-2023 05:42 PM - edited ‎22-09-2023 05:43 PM

Hi @Mazzazz11 

Have you tried changing it. Does the icon show on the screen. 

You are pressing the on button. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Mazzazz11
Investigator
Investigator
In response to Northerner

‎22-09-2023 05:55 PM

Hi, there is nothing on the screen at all, you can hear the phone as buttons are presses, but there is nothing on the screen.

Thanks.

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354-
Star Contributor
Star Contributor

‎22-09-2023 05:58 PM

@Mazzazz11 - Try holding power button and the up volume button together, hold for 10 secs, then release. See if that helps.

Northerner
EE Community Star
EE Community Star

‎22-09-2023 06:38 PM

Hi @Mazzazz11 

If what @354- mentions doesn't work youll need to call EE and ask for a return. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Mazzazz11
Investigator
Investigator
In response to Northerner

‎23-09-2023 10:29 AM

@Northerner wrote:

Hi @Mazzazz11 

If what @354- mentions doesn't work youll need to call EE and ask for a return. 

Thanks 

Hi,

I got it working last night, but it's done the same this morning, will need replacement.

Thanks for your help.

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Mazzazz11
Investigator
Investigator
In response to 354-

‎23-09-2023 10:30 AM

Hi,

I tried all sorts, got it working last night but same thing this morning, think will need replacement.

Thanks for your help.

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