Brand new Google pixel 7a not working

[Mazzazz11]

Just received new phone this afternoon, tried to turn it on, but it it not working at all.

[Northerner]

Hi @Mazzazz11 

Have you tried changing it. Does the icon show on the screen. 

You are pressing the on button. 

Thanks 

[Mazzazz11]

Hi, there is nothing on the screen at all, you can hear the phone as buttons are presses, but there is nothing on the screen.

Thanks.

[354-]

@Mazzazz11 - Try holding power button and the up volume button together, hold for 10 secs, then release. See if that helps.

[Northerner]

Hi @Mazzazz11 

If what @354- mentions doesn't work youll need to call EE and ask for a return. 

Thanks 

[Mazzazz11]

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@Northerner wrote:

Hi @Mazzazz11 

If what @354- mentions doesn't work youll need to call EE and ask for a return. 

Thanks 

---

Hi,

I got it working last night, but it's done the same this morning, will need replacement.

Thanks for your help.

[Mazzazz11]

Hi,

I tried all sorts, got it working last night but same thing this morning, think will need replacement.

Thanks for your help.