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Sammiijane2012 · ‎23-09-2023

hi so i applied for a phone yesterday it got rejected but still took the upfront payment and hasn’t returned it

Northerner · ‎23-09-2023

Hi @Sammiijane2012

The payment is reserved by your bank not taken by EE. If it isnt debited in 7 days (normally) your bank will release the funds back into your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-09-2023

Hi @Sammiijane2012

The payment is reserved by your bank not taken by EE. If it isnt debited in 7 days (normally) your bank will release the funds back into your account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.