Order

[April0]

Received an email saying “thanks please call to discuss your order”

what does this mean? I’ve been on hold for over 2hours now and I don’t fancy waiting any longer if I’m just going to be told I’ve been declined they’ve also took the upfront payment money out my bank?

[Katie_B · Accepted solution]

Hello @April0. 

Welcome to the community. 

I am sorry to hear this. 

Usually this message means the team require more information to complete your order. 

As soon as there is an agent available you will be connected. 

Katie