Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71781 Views
  • 124 replies
  • 15 Helpful

No sim card

I have ordered a iPhone 14 Pro max and pay monthly simcard the phone has arrived today without the sim but also without any QR code for the simless system the new iphones has.  On the invoice it states the phone and a multi use sim. 

Bigbag94 by • Explorer
  • 725 Views
  • 3 replies
  • 1 Helpful

Resolved! SIM card not arrived

Hi,I ordered a SIM card when I purchased a sim only contract from EE ON 17th July. It's been 5 working days and I have not received my SIM card.I can't speak to anyone on the phone as the automated line asks for a mobile number and only accepts EE nu...

Resolved! Delivery

 How do I know when my delivery will arrive 

TV delivery

Hi I  placed an order for a add on Samsung TV on 21st July, it's now the 25th of July and I haven't had an update or tracking numberThanks 

Sorry, we can't show your order details right now.

Like many before, I'm getting this fory recent order.Google Pixel 6a128GB CharcoalSaid it should be out in one day. Let's work on the assumption that Sunday doesn't count. So where we up to? No way to find out on the order tracker.

Kalowski by • Valued Contributor
  • 698 Views
  • 4 replies
  • 3 Helpful

Resolved! Return to dpd

I have missed my order once and now it says its on the way back to EE. Can someone please help me with best way to get my upgraded phone thanks

Kaderz12 by • Visitor
  • 712 Views
  • 1 replies
  • 0 Helpful

has my order been placed?

I ordered a pixel 7 pro on the 16/7 over the phone, on an upgrade.  I can see that upgrading is no longer available on the ee website, I have had no email confirmation, I have checked my spam. ( was told delivery would take 7 days) , is there a away ...

LMSB03 by • Visitor
  • 454 Views
  • 1 replies
  • 0 Helpful

New phone

I ordered the phone a week ago. I have only received the order confirmation. The phone was supposed to be delivered the next day. My tracking is not working