DPd not send anything

[Nawafkb]

Am still waiting for sim only plan monthly to be delivered 😕 still nothing received from Dpd

[Chris_B]

@Nawafkb  SIM cards are sent out second-class Royal mail when did you order this ? 

[Nawafkb]

Friday early morning....
By today it's 2 working days...

[James_B · Accepted solution]

Hi @Nawafkb,

Welcome to the EE Community. 🙂

Please allow 2-5 working days for delivery of your SIM.

Thanks

James

[Nawafkb]

Today is the 5th day.....

Unfortunately nothing received yet.

[Leanne_T]

Hi @Nawafkb 

I am sorry to hear this. 

If you get in touch with our mobile care team, they can get this looked into for you. 

Please call us on 0800 956 6000 and select new customer, the team will be happy to help 🙂

Leanne.

[Nawafkb]

Unfortunately am not uk right now and the call will be expensive to wait....

Unfortunately also that they don't have an email to contact them....

Today is the 8th day since the order have been confirmed...

Really disappointed. 

[James_B]

Hi @Nawafkb,

I'm sorry to hear it hasn't arrived yet.

As it hasn't been delivered in the the estimated timeframe, there may have been an issue with your order or delivery address.

Please get in touch with Customer Care when you can and they'll be happy to help.

James

[Nawafkb]

I have the same problem and I went to the store and they told me once u made the order online u have to wait, I called and the same was replied as it will come via DPD 2nd class royal within 5 working days and I didn't receive anything yet while I placed my order on the 8th of September....

Really disappointed....

[Leanne_T]

Hi @Nawafkb 

To check the order, please get in touch with Customer Care and they'll be happy to help.

Leanne.