Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59908 Views
  • 125 replies
  • 15 Helpful

ID not accepted

upgraded my phone. They won’t take my Biometric ID as my proof of ID. My provisional licence expired on the 11/12/22. That’s the only ID I have. I asked to store manage what I should do then. They said they can’t do anything the contract had started ...

Juliet10 by Contributor
  • 904 Views
  • 11 replies
  • 5 Helpful

Iphone 14 pro upgrade

Hi all, I ordered an upgrade on Xmas eve, but the tracking number says they can provide any updates. It was 14 pro in midnight. It said 1 day shipping (I know with Xmas it will be different) but does anyone know if any delays .?

New Phone Delivery Delay

Upgraded to the Pixel 7 Pro Snow on the 26th December. It did say in stock and dispatched within 1 working day, but no updates since and tracking the order just says "Sorry, we can't show your order details right now."Obviously this is a holiday peri...

Ultra watch

Hi  can you tell me where my order is  xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

PlayStation 5 order

I have ordered a PlayStation 5 meant to be delivered today got no number from sod and I rang 150 can’t get though to actually speak to someone  anyone else have this problem I need it before Monday or need to redirect it can anyone help? 

Tia-Jade by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Christmas order

Anyone had their DPD tracking number for over Christmas? I placed an order 23rd but not heard nothing back 

Kf87 by Investigator
  • 271 Views
  • 1 replies
  • 0 Helpful

Money owed

I ordered a phone contract last week, where I payed £100 upfront, EE then called me to explain I couldn’t go through with it and I would get the £100 back into my account within 5 days, however it’s been longer than that I’m just wondering where the ...

Tayla3 by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Iphone14 pro max

Hi can anyone give me a rough idea of how long iphone 14’s are taking to reach the ukbeen waiting near on a month now ee keeps saying your order is on track, clearly not 

Gaz385 by Explorer
  • 502 Views
  • 2 replies
  • 0 Helpful

When am I likely to get my ps5

Hi, I ordered the ps5 late Friday 23rd December for my other half. I received the confirmation email straight away and the payment was also deducted, just curious to know if there is stock available as it stated on the website or will I need to wait ...

Hkn94 by Investigator
  • 383 Views
  • 5 replies
  • 1 Helpful

So long for delivery

Placed an order for an Apple Watch 4days ago and still not had an email or text about delivery. What’s the reason why