Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63083 Views
  • 120 replies
  • 15 Helpful

My order

I can't track my phone with the tracking number  I have waited 48 hours  see if it would work but it dosnt 

huntcall by Visitor
  • 284 Views
  • 1 replies
  • 0 Helpful

Requested a package to return produt

I phoned up over a week ago to cancel a contract, which I did successfully. I was told I would get a package in the post to return the product, but I haven't received it yet.  

Clive23 by Visitor
  • 349 Views
  • 1 replies
  • 2 Helpful

Upgrade cost

I ordered an upgrade from you this afternoon and was quoted a new price of £68 per month. However, reading your confirmation email, the figure is £90 per month. Why is this?

W5APS by Explorer
  • 436 Views
  • 4 replies
  • 0 Helpful

Resolved! trying to buy product

I am trying to buy a gaming console however it keeps telling me to sign up... i have signed up but do not have ee mobile or broadband does this mean I cannot buy anything unless a a monthly subscriber to mobile or broadband?I have tried linking to th...

Resolved! s23 ultra

So does anyone know when they are sending them out. Found online they are out for release on feb17th. Have been bombarded with spam txt from ee  saying welcome to your new tariff blah blah blah. So where is my new hand set then even the order trackin...

Resolved! Switching to SIM only

I’m coming to the end of my phone contract so have just switched to SIM only. My son’s phone is on my account. Will that change? Do I need to do anything to sort him out? Thanks. 

SOSOEASY by Visitor
  • 411 Views
  • 1 replies
  • 2 Helpful

Resolved! Ps5

i want to add a ps5 to my account but it's only giving me the buy now option

Jamm2468 by Visitor
  • 414 Views
  • 2 replies
  • 2 Helpful

Resolved! Online Accounts

When I’m trying to order a phone etc it’s saying I need to make an online account??  how do I do that? 

Stewy96x by Visitor
  • 379 Views
  • 1 replies
  • 1 Helpful

Resolved! PS5 "Accessory" added to plan

Hi!Yesterday morning I purchased the PS5 God of War bundle as an "Accessory" to my pre-existing phone contract.I've received a confirmation email for the £10 upfront cost, but nothing since, and I can't seem to find any evidence that I've even made a...

mattpitt by Explorer
  • 413 Views
  • 2 replies
  • 1 Helpful