The EE Community

Unable to call customer service or use 150 texts

Just arrived in Switzerland and can't call customer service or use 150 text service, and app and website don't seem fully functional and won't allow me to change spend cap (which may be the problem) I called customer service in the UK just before lea...

EETV cancelled but nowtv stll active

Hi I cancelled my EETV however, it is still active on the app as billed by BT.  Can someone unlink this for me ?

Really poor upload speed

I have the mobile 5GEE broadband mobile router. Download is over 200mbps in Surbiton on the edge of London but upload is less than 1mbps. I don't know why it is so slow. I am using 2 external aerials plugged into the back and have tried resetting the...

How do I change my postal address ?

Reminders List?

Hi there, just moved over to EE TV from Sky so still getting to grips with the finer points of the interface.  Under 'My TV' I can see which programmes I've set to record, but I can't see which programmes I've set reminders on.  Is there a way to see...

People can’t hear me on the phone

Hi ,  People can’t hear me on the phone. This is the second day within the last week. When using a WhatsApp call, people can hear me, OK. I am unable to contact EE technical support. When calling 150 the call gets disconnected. Please help. 

EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Confusion when viewing "Your Bills"

Why is it when I view "My Bills" every month the "Bill Total" amount NEVER matches the amount I have to pay.The amount I have to pay (the amount in the circle) is always around £7.00 pounds more, but no explanation as to why !!Neither total mention V...