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Can’t Track Upgrade

BenUk1
Investigator
Investigator

‎16-09-2023 09:42 AM - edited ‎16-09-2023 09:43 AM

I placed a upgrade yesterday (New iPhone). I received my confirmation email with an XKO order number. On the site though I can’t see any orders and can’t see it in the order tracker either. Do I just need to wait as this is normal or should I chase it?

0 Helpful
3 REPLIES 3
matiekarden
Contributor
Contributor

‎16-09-2023 09:53 AM

I have the same issue. Replying so I get a response too 🙂

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BenUk1
Investigator
Investigator

‎16-09-2023 09:55 AM

I finally got through to someone and he said all was good he could see the order - I’ll probably be able to track it closer to dispatch time. All good. 

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matiekarden
Contributor
Contributor

‎16-09-2023 10:00 AM

fab, thank you! I'm currently on hold. My order said "we need more info" at the top so I needed to call them anyway. Thanks for letting me know. 

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