Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61815 Views
  • 118 replies
  • 15 Helpful

No Communication - Phone Now Returned to EE - Why?

I received a text message saying my new phone was with the courier, then nothing. I log in to the EE app and it says the phone is being returned to EE. Why? My order number is xxxx xxxx xxx xxx x [Mod edit: Please do not post order numbers on the pub...

Add to plan is a joke

I am finding this add to plan a joke. I ordered a TV on Monday as it states delivery in 2-3 days, and that was after I finally got the site to work. Wednesday came and still nothing. Not even been able to track my order as keeps saying, unable to sho...

Ian1305 by Investigator
  • 417 Views
  • 3 replies
  • 0 Helpful

Changed my mind on my order

Order number xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Kazjinxy by Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

Iphone pro 512 deep purple

Hi there,  ordered online yesterday,  just wondering of there is any kind of delay etc, I got the order confirmation after paying my upfront but the tracking doesn't work for the order number and email/phone number , just any help or info would be ap...

Mica0205 by Investigator
  • 581 Views
  • 7 replies
  • 2 Helpful

refund

I tried to subscribe to a plan, it declined, and it's been more than 5 days and my money hasn't returned

not able to track my order

Hi i ordered a samsung phone yesterday it said that it should be ordered next day. i am without a phone at the moment. could you tel me how long this will take lease. when im trying to track it says cant trac order at this time. 

SamiMc by Visitor
  • 404 Views
  • 2 replies
  • 2 Helpful

No Delivery of upgrade

ordered upgrade on the 8th January iPhone 14 pro in gold confirmation of order and one day dispatch 11th January go to track it as still no delivery for it to say there is no tracking details (very helpful!)nothing on order says its out of stock, pre...

Resolved! Promotion call

Hi,yesterday I had a call about promotions and then was told I had a free gift hamper to be sent to me. I enquired about an upgrade and opted into that aswell. now I feel sceptical about it all.how can I check if this was all legitimate?

Kayaa by Explorer
  • 561 Views
  • 1 replies
  • 0 Helpful

New customer sim only order

Hi I have placed a order as a new customer for a sim only but I have been told they need to speak to me to confirm some details in the next 48 hours what questions do they ask I have never had this done before thanks if anyone can help thank you 

Sim only order

I placed an order for a sim only contract on the 9th as my sky has come to an end. I received an email with the heading : Successful EE order ref: ********** does this mean it was successful as when I have tried to track the order online it doesn’t s...

Danny138 by Investigator
  • 826 Views
  • 4 replies
  • 0 Helpful