Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55693 Views
  • 118 replies
  • 15 Helpful

Iphone 14 Pro orders and update

I ordered my phone in store 31st October to be delivered in store, not sure if this makes a difference with receiving the handset and if it takes longer to receive it if it is delivered in store or not?I spoke to someone after calling 150 and they sa...

Online purchase new account

I had completed an online order and applied my defence discount code on Friday 4/11, all went through fine. I then received a phone call from EE 8/11 and had to do the whole order again over the phone as they said servers went down and now discount h...

tablet not in stock.

i upgraded to a new tablet on 7th nov.told in stock next day del.now told samsung s8 not in stock.will take 14 days.but agent not sure.i have 4 accounts with ee.this is bad customer service.....after 27 yrs with orange/ ee i shall close all accounts ...

maddog11 by Explorer
  • 325 Views
  • 3 replies
  • 0 Helpful

Hello waiting 3 weeks orders

Hello waiting 3 weeks orders no redy xkoxxxxxxxxx ?  [Mod edit: Please do not post order numbers on the public board. Thanks!]  

My order

Hi there I made an order for a Nintendo switch to pay monthly paid the £10 deposit and heard nothing else ?

order

hello there i ordered a iPhone 14pro max i didn't get any update it's as been 1 month please do something i am mentally disturbed please deliver as soon as possible@EE,@EE SUPPORT

14 pro max order

Hi,I ordered the 14 pro max on the 8th October with, delivery to store, with no update yet. I’ve since had a text to say my contract runs out on the 18th November. What happens if my contract runs out and my new phone still hasn’t arrived yet? Thanks

Danig873 by Visitor
  • 299 Views
  • 2 replies
  • 1 Helpful

Delivery

Hi iv not recived my sim gone on website it’s got xx xxxxxxxx xx I’m at xx xxxxxxxx xx [Mod edit: Please do not post personal information on the public board. Thanks!]

Shanise by Visitor
  • 265 Views
  • 2 replies
  • 0 Helpful

Frustrated is an understatement

Ee have been selling people iPhones under a false pretence, saying one thing the delivering or not delivering another.  Customer service can see that customers are frustrated and rightfully so as we are all being told something entirely different dep...

luluboo90 by Contributor
  • 313 Views
  • 1 replies
  • 1 Helpful

Resolved! Ordered wrong phone

I want i phone 14 pro max but by mistake it's i was ordered iphone 14 pro i want to chamge my order