Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64288 Views
  • 120 replies
  • 15 Helpful

Wait for order

Im order iphone 14 pro max on last week thursday and howblong gone need wait 

Eryko by Contributor
  • 606 Views
  • 9 replies
  • 1 Helpful

BT customer broadband

Good evening, I am a BT broadband customer and trying to get a sim only deal. When I press the deal through the BT App that’s cheaper as I’m a BT customer it tries to make me log in. If I log in it shows me this and won’t let me continue through anyt...

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Re: Online Chat

Hi I was wondering if you can check if my order will be delivered tomorrow 

Resolved! screen protector with insurance

i ordered a new phone with insurance which says a free screen protector comes with it. when will i receive the screen protector? phone has been delivered just not the screen protector ? 

Resolved! Upgrade

You sent my tracking number to an old email 

No update

Placed an order on Sunday night for a sim only deal using a family members BT staff discount code, not had any emails apart from stand successful ee order with a ref number. Anyone advice how long it takes?

Re: EE Upgrades: All you need to know

Hi there, I was having a little confusion earlier while attempting to upgrade.I have a contract with 2 lines that has been complete for a little while, both lines are able to be upgraded.Normally I would just pop into an EE Store, but I decided to se...

Resolved! In store Proof of ID

Hello, I have recently upgraded my sim only contract to a iPhone contract. I’ve chosen in-store pick up. I know that if store pickup is selected I have to provide a passport or driving license.My question is I have a right to live/work in the UK 3 mo...