Returning a phone

[liamcrane38]

Has anyone else had a lot of problems sending your old phone back after an upgrade tried for weeks and now they've sent me a returns pack with a bag that's to small 

[Katie_B]

Hello @liamcrane38. 

Welcome to the community. 

I am sorry to hear your returns pack is to small. 

Please notify our customer care team on 150 so this can be looked into further. 

Katie