Delivery

DanielJones · ‎09-09-2023

My phone parcel is being sent back to EE because I was not there to receive it, when will I get my new phone ?

Schockwave · ‎09-09-2023

@DanielJones , your contract will go back to what you had before the upgrade, and once have received it and this has be confirmed, you can upgrade again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Chris_B · ‎09-09-2023

@DanielJones once the device has been returned back to EE, and it’s been processed as a return you’ll be able to order again.

DanielJones · ‎09-09-2023

The phone was an upgrade and part of my new contract, does my contract still stand ? Will they send the phone back to the same address and will I be charged for a new phone ?

Schockwave · ‎09-09-2023

@DanielJones , your contract will go back to what you had before the upgrade, and once have received it and this has be confirmed, you can upgrade again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.