Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57045 Views
  • 120 replies
  • 15 Helpful

iPhone 14 pro max

I ordered the iPhone 14 pro max 3 weeks ago was told 2 weeks ovb I can now see it’s 28 days plus but what I wanted to know is does that include the 21 days already waited or added on top because nobody has updated me personally on this 

iphone 14 pro max

i ordered the iphone 14 pro max deep purple 128g any idea when they will be delivering it’s been 5 weeks 

Upgrade order

Hi I ordered a blue iPhone 14 128gb yesterday as I upgraded my phone. M had email with the order and they took the £30 upgrade fee. but no more. My account is still showing I can upgrade and no further emails. Tried the tracking but it isn’t working....

Norrahs by Investigator
  • 385 Views
  • 4 replies
  • 1 Helpful

Order Tracking Unavailable.

Hi, I hope you can help me. I purchased a new phone on contract on the 21/11/22. I have used the online tracker but it does not provide me with an update. Please could you advise when my order will be delivered? Order number is: xxxxxxxxxxxxxxx Hope ...

Preorder

I would like to get iPhone 14 Pro as an upgrade. Because there's at least a month long delivery time I was advised in a shop to preorder the handset  but without any specific plan. Once it is delevered to the shop where I ordered it, will I be able t...

SIM card order keeps getting cancelled

So im trying to purchase a data SIM for my 4G router however twice i have paid for the card, order has been accepted and then i recive a text message saying the order was canccledd due to card issues but my card is fine and i have spoken to my bank t...

iPhone 14 Pro Max Update!

Considering it's on a "first come first served basis" I ordered my new iPhone 14 pro Max, 2 weeks ago and no update on delivery. My partner who is new to EE ordered just last Thursday and his is being dispatched today, just 4 days later! And I can't ...

Claire0502 by Valued Contributor
  • 1429 Views
  • 24 replies
  • 2 Helpful

I’m waiting for my order 😢

Hello!I placed an order 9 November 2022. My order number  ************I would like to know when I’ll have my parcel?    [mod edit: removed personal details from the forum]

My Upgrade Order

Hi,I ordered a Pixel 6A yesterday. Can I have it delievered earlier? I would like to receive it over the weekend? Kind Regards, Fareed