Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61545 Views
  • 118 replies
  • 15 Helpful

Cancel delivery of recently ordered iPad

I wish to cancel my recent order of a new ipad as I have not received any info on delivery since my purchase. I can purchase elsewhere much quicker as this was to be a gift.

delivery

There won’t be anyone home when my delivery is expected, however if i can get someone to be there, are they able to accept my parcel on my behalf?

Upgrade problem?

Went on the ee app last month, I upgraded to a sim only (thought I did) payed an early upgrade fee, I received an email with a reference number. The next day, I check the ee app, my account is in credit with the early upgrade fee and will be knocked ...

Bend1992 by Visitor
  • 330 Views
  • 1 replies
  • 0 Helpful

SIM card not arrived

Helloi ordered a sim only contract on the 29th dev. It’s still not arrived. I’m unable to track it either. How long does it possibly need to take to send a sim? 

Johnw88 by Visitor
  • 282 Views
  • 1 replies
  • 0 Helpful

SIM card not arrived

I order an iPhone from EE on 29th Dec 2022. The phone arrived the next day. But I am still waiting for the SIM card. Can someone from EE clarify. Thank you

EEsean by Explorer
  • 293 Views
  • 1 replies
  • 0 Helpful

Estimated wait time for iPhone 14 Pro Max?

So I upgraded my contract just yesterday to an iPhone 14 Pro Max 128GB Purple, just wondering if there was an update on the estimated timeframe to get it delivered? I went into store yesterday, they couldn't sort out my contract there, but they menti...

Lost phone

Hiya,  So dpd told me my phone that had yet to be delivered had gone missing, I reported that last Thursday and told someone would get back to me in three days, it's now wenesday and I'm still without any contact and don't have a phone, is there anyt...

Char03 by Investigator
  • 301 Views
  • 1 replies
  • 0 Helpful

iPhone 14 Wait Times

Hi, I recently upgraded my contract to an iPhone 14 in purple. On the website it shows as in stock, but I received and email stating it wasn’t in stock and they couldn’t say how long it will be. Any idea why this might be? 

Order

Hi I've been upgraded my contract with handset on 03/01/23 online the SIM been active same day.But I am try to track my order with order reference number online I can't see order and still I didn't receive any email for delivery or any information.Pl...

Mhass9 by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

Awaiting confirmation

I have recently placed an order for an iPhone 14 pro max on Wednesday (28/12) and was told that my phone was in stock and would be delivered within 2 days. Now within the tracking portal it is saying my order is back logged. Is there anyway to resolv...

ConnorMc by Investigator
  • 696 Views
  • 9 replies
  • 0 Helpful