Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54416 Views
  • 118 replies
  • 15 Helpful

*Successful Order Ref Email*

Placed an order for iPhone 13 128gb Pink. once I placed the order I received a *Successful Order Ref Email* but when I try and track my order it says this;Sorry, we can't show your order details right now. “Don't worry, we'll keep you updated on the ...

Delivery info

I have recently ordered some tech add ons to my iPad account. It says that DPD will contact me with tracking info via SMS, but you can’t receive SMS on an iPad unless it’s an iMessage. Does anyone have any idea how I can get the information i need to...

JimmyQ79 by Investigator
  • 413 Views
  • 5 replies
  • 0 Helpful

Sim only order problem

Hi everyone,I ordered a sim only contract 6 days ago and I got an email confirming the order the same day but I've had no further communication from ee, I've also tried tracking the order on ee Web page and it says the order can't be tracked right ev...

iPhone 14 pro max/ apple watch ultra.

I ordered both 3 weeks ago and would love to know how often they are getting stock in from apple as ive not really heard anything but I have paid for both and its so frustrating not to hear anything so has anyone got any ideas??

JT1972 by Investigator
  • 843 Views
  • 10 replies
  • 1 Helpful

VR

Hi,I ordered a VR for my daughters Christmas but unfortunately we no longer require this item, we had agreed to pay it over 11 months. 

Mandy-25 by Visitor
  • 370 Views
  • 2 replies
  • 2 Helpful

my watch

im wondering where it is now as dpd have not delivered it as they said they couldnt find my address so im asking for imfo on how to get it redelivered to my address

Apple Watch Ultra Order

I pre-ordered the Apple Watch Ultra 49mm Orange AlpLoop Lrg on 09/09/2022. I received my confirmation shortly after, however have heard nothing since. It would be nice to at least received an email with an estimated delivery for this expensive piece ...

iphone 14 pro max

How long is everyone waiting on iphone 14 pro max being delivered? ordered yesterday and still no confirmed delivery date

kenzi3 by Explorer
  • 449 Views
  • 5 replies
  • 1 Helpful

Phone contract

Maybe someone knows how many days to wait for the delivery of the phone if it is out of stock in the store.Thanks