Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54889 Views
  • 118 replies
  • 15 Helpful

iphone 14 pro max

hi, i ordered my iphone 14 pro max over a week go and still havnt got a tracking number and still hasnt arrivedand help on when it may arrive 

Awaiting delivery

I have ordered iPhone 14 pro max on 15.10.22. Still waiting for the delivery.  Any update please?

Sa1234 by Explorer
  • 680 Views
  • 9 replies
  • 1 Helpful

Xbox series s

Hi I placed an order for an Xbox series x and I paid the £10 up front and received an email but how do I know if my order has been successful because I can’t see that it’s been added onto my plan

Joellie12 by Established Contributor
  • 325 Views
  • 4 replies
  • 0 Helpful

Digital money card

Hi got a new phone and with that a digital card does anyone know how I get this ? Is it sent out via email 

Wardy10 by Explorer
  • 691 Views
  • 2 replies
  • 1 Helpful

Upgrade not been delivered.

Upgraded to my iPhone 13 on the 19th and it’s still not delivered, called ee and it’s apparently my responsibility to chase it with dpd as it’s nothing to do with them? I’ve been on the phone the last few days with dpd who keep telling me there’s a “...

JPlatten by Investigator
  • 1004 Views
  • 11 replies
  • 0 Helpful

Upgrade to IPhone 14

Ordered 4th Oct ….now 30th but no sign of delivery. I’m told “coming soon” , whatever that means….supposed “updates”  on emails do not deliver any updated information. I have no idea of the delivery date - could be sometime never….Poor service.

iPhone 14

Is there a delay on the iPhone 14 128gb Midnight? It was supposed to arrive today and I was garunteed by 3 agents on the phone that it would be. However order tracker has still not changed and called back today and no one seems to have a clue what’s ...

Lorcanmcl by Investigator
  • 391 Views
  • 5 replies
  • 0 Helpful