Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62194 Views
  • 120 replies
  • 15 Helpful

New order

I placed my order online Friday night, and spent 40minutes on phone Saturday morning to confirm it. Whilst on the phone with Adam from Hull he confirmed that my order had a confirmed delivery date for Monday 28th. Waited all day and no phone iPhone 1...

help

how do i get a contract phone it keeps taken me to this page?

Wkeown95 by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful

Call to discuss

Placed an order for iPhone 14, email confirmed order and said ‘call to discuss’ but had no number to call attached. I’m not an EE customer already and have been unable to find any number to call. 

Hi

Hi can regist on ee ??? Need call 150 but im new customer...

Re: how can i find out if my order has been accepted?

Hi Chris I am sorry to reply to this message, I ordered the Google pixel 6a yesterday I've had the confirmation email to say my order was successful. But I'm not too sure what that means I have a order number does this mean it's gone through and is t...

Tessa48 by Investigator
  • 1424 Views
  • 9 replies
  • 3 Helpful

Resolved! Upgrade phone

I have been told I can upgrade in 9 days but would like to chose phone now to pick up in 9 days but I am told no any advice 

Upgrade Question

Hello I recently upgraded my phone but was sent the wrong colour. I have now returned this phone and has confirmation from DPD that the phone has been returned. Can someone please confirm whether I can now start the upgrade process again? I would lik...

CarolynB by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

My recent order

I have just upgraded my phone and the colour is showing incorrect on the order, I would like to amend this before its sent out, but I can't get through to anyone on the phone. Can I amemd this online before my new phone is issued

TDundas1 by Visitor
  • 308 Views
  • 1 replies
  • 0 Helpful

Deal not honoured but they still took my £50.00

I am absolutely furious that I spent an hour online last night ordering an upgrade trading in my current iPhone 12. I went through the whole process and paid my money ( £50 ) and did not receive any communication relating to the order . On speaking w...

Lazza4 by Visitor
  • 456 Views
  • 3 replies
  • 1 Helpful

Confusing delivery dates

 So, I ordered my iPhone 14 Pro Max 1Tb space black on the 2nd. Was told it’ll be delivered on the 9th and it wasn’t, was then told it’ll be the 11th and it wasn’t. I have received no order update but the EE website is now saying “usually dispatched ...

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RDV by Valued Contributor
  • 844 Views
  • 10 replies
  • 0 Helpful