Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 58264 Views
  • 122 replies
  • 15 Helpful

My order has been returned to EE.

I have upgraded my phone and the new phone was sent out in the post. I missed the 1st delivery attempt as I was at work and then I was in the house for the 2nd delivery attempt but didn't hear a thing even though I was in the room next to the door. I...

Order

Hello I know this is an odd question, but I have ordered a phone and the person said it will be delivered by DPD, And that I should get a message with a selection of time slots to choose for delivery, I just wanted know if the message will be from EE...

No date for order

I upgraded my phone on 21st November, yet still have no delivery date (though I noted EE have taken the order payment from my account?)  

Trying to purchase an IPAD through reward gateway offer

Has anybody else bought a new device via using a Reward Gateway scheme through their work?  I've created an account but I cant seem to make a purchase as the website keeps pushing me back to a page to add a device but I don't have an EE device yet I'...

Where is my new phone ?

I have upgraded my phone o. The 27th of November and paid for the full upgrade.. only to later on be notified that it is in fact a “pre-order”. I want my new phone please, I wasn’t told that this was a pre order whatsoever else I wouldn’t have paid f...

Iphone 14 pro order

I ordered a new iphone on 26/11/2022 but not yet received an order number to track the delivery.  When will the iphone 14 pro be back in stock and shipped?  Thanks 

Bazman90 by Visitor
  • 452 Views
  • 1 replies
  • 1 Helpful

Phone delivery

Hi, I ordered a phone on the 1st on December and wondering when it’s going to be arriving. I haven’t had any emails yet, and it’s been paid for ? 

Waiting for upgrade mobile’s

Good morning I still waiting for upgrade two mobiles I was order last week Thursday my friends going into salon ee and got mobiles already what’s it’s going on delivery shut be around 2 working days?

Eter by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

Delayed order

Hi can anyone tell me why there has been a delay on my pay monthly order.Thanks 

Wils74 by Contributor
  • 298 Views
  • 1 replies
  • 0 Helpful

ORDER QUERY

Hi, Yesterday I booked iphone 14 pro deep purple with 256GB & 5GB data. Payment was completed from me... But with My order number, i am not able to track my order... There is no information about my product. Kindly Help Me.

LV6017 by Explorer
  • 357 Views
  • 3 replies
  • 0 Helpful