Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54895 Views
  • 118 replies
  • 15 Helpful

Iphone14 pro max

I ordered an iphone 14 pro max and I still didn't get any email, only that the money was delivered and so I don't know if I will get it or not

Ee perk

So the time has come for my upgrade. Although I am hesitant to upgrade with ee at all after being let down on my last contract. With regards to the ee perks code. I got my code last time and no matter what contract or phone I tried select it never wo...

Nreal Air Despatch?

HiOrdered Nreal Air on Monday, website said 2-3 days delivery, received order confirmation email but nothing since.. Payment has cleared my bank.I tried to track order on website but it said cannot be tracked now, phoned EA customer services they cou...

BwwEE by Explorer
  • 350 Views
  • 3 replies
  • 0 Helpful

MISSING ORDER NUMBER

Hi i ordered a new phone on saturday, made them promise it would be delivered on Monday (today) as i am going abroad tomorrow - i got a confirmation email with no order number, so i cant track the order. what do i do? i need it delivered today.

IZZY1996 by Explorer
  • 383 Views
  • 5 replies
  • 1 Helpful

Iphone

Hi I have ordered an I phone friday or Saturday can you tell me when it will ne here 

Iphone 14 pro max

Hi, i order the iphone 14 pro max 256 GB deep purple on the 8th of october and it usually despatch in 21 days but it's over 21 days and i would like to know when it's gonna come if not. i have to cancel as i need the phone ASAP.thank you.

Ordered PAYG sim

I ordered a PAYG sim £15 with transfer number 10 days ago and I got an email confirming the order on the same day but I've had no further update from EE since then. I've also tried to track the order on EE website but it says "Sorry, we can't show yo...

DickySiu by Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

Upgrade

Good morning I have reference number can you help ? 

Back order estimations?

Is there any way to check how long back orders for new phones can take? I've ordered a new iPhone 14 pro and my order just says "we cannot track this type of order yet"