Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52465 Views
  • 117 replies
  • 15 Helpful

iPhone 14 pro max not delivered

Upgraded my iPhone to an iPhone 14 pro max on September 15th the expected delivery date was September 28th - 30th now the expected delivery date has gone. It now says awaiting confirmation? Tried to call EE and they aren’t being helpful at all 

EEUserxo by Visitor
  • 432 Views
  • 1 replies
  • 0 Helpful

Discount

Hi I have just placed an order and I was told I can add the discount code once I receive my phone

How do I find my order number?

I ordered an iPhone 11 last week and asked for it to be delivered tomorrow. I've had no communication since and have no order number to track it. How do I find order number. The contract started on 4th October but I've no phone yet? 

IPhone 14 Pro Max

I ordered my IPhone 14 Pro Max on the 12th September and the last email I received was the 19th September. I was told it would come the next day which it obviously did not and I have heard nothing since! I don't even have an order reference number so...

Alissa_W by Investigator
  • 611 Views
  • 6 replies
  • 1 Helpful

Order cancel

For a person who struggles to speak on the phone due to health reasons trying to cancel an order is impossible, I would just love to cancel an order either through email or a simple interaction through text on the website

Vigilized by Investigator
  • 670 Views
  • 5 replies
  • 3 Helpful

Buying a monile

It's says I got to set up Broad band or join a communications so I writing now to see if it's ganna let me get a phone from ee

Jstar45 by Visitor
  • 279 Views
  • 2 replies
  • 0 Helpful

Track my order

I didn’t get an email with my order number what do I do and how do I find my order number

Resolved! Compra online

 I would like to communicate with an attendant, and confirm some details of a purchase and a plan in which I made with you. I can't do it by phone and call because I don't speak English. Is there any way I can chat?

Upgrade

Hi I ordered the new iPhone 14 max as an upgrade but I haven’t received it. That’s ok but you are asking for my old phone back before the 6th and you have changed my current plan. please reinstate my roaming Benefits and extend the return date of my ...

Tracyarm by Explorer
  • 357 Views
  • 3 replies
  • 0 Helpful

Billed for a phone I haven’t received

I have been billed for a phone I haven’t received I done my upgrade online I received the order no tracking info etc however the order was stopped due to previous fraudulent activity on my account where someone had taken a phone out in my name I spok...